What are the responsibilities and job description for the Customer Success & Business Development position at OES Global, Inc.?
At OES Global Inc., our values drive everything we do:
What You’ll Do
- Deliver Legendary Customer Service: Provide top-notch support through phone, email, and chat.
- Find A Way: Tackle challenges with creativity and determination to exceed expectations.
- Blameless Problem Solving: Focus on teamwork and solutions, not blame.
- Friendliness and Warmth: Build lasting relationships with clients through genuine care in every interaction.
- Celebrate Success: Contribute to team achievements and share in the milestones.
What You’ll Do
- Grow Revenue: Develop new business opportunities and expand sales with current clients in industrial B2B markets in a short-cycle sales environment.
- Lead with Impact: Mentor and empower the Customer Service team to deliver exceptional support and achieve business goals.
- Drive Strategy: Develop client engagement plans, refine outreach processes, and optimize results.
- Build Relationships: Foster strong client connections, recommend products, and ensure a seamless customer experience.
- Deliver Results: Define KPIs, track performance, and analyze data to achieve sales objectives.
- Proven Expertise: Successful B2B/industrial sales experience, particularly in short-cycle environments (2 years preferred).
- Leadership Skills: Ability to recruit, mentor, and inspire a high-performing team.
- Problem-Solving Mindset: Strategic thinker who embraces challenges and drives solutions.
- Excellent Communication: Strong verbal and written skills; proficiency with Microsoft Office and CRM tools.
- Passion for Success: High energy, enthusiasm, and a results-driven approach.
- Make an Impact: Work in a role where your leadership drives real results.
- Collaborative Culture: Be part of a team that values innovation, teamwork, and success.
- Values-Driven Workplace: Thrive in an environment where legendary service, warmth, and celebrating wins are at the heart of what we do.