What are the responsibilities and job description for the Branch Lead position at OE Federal Credit Union?
Overview
Join the Best “UNION” Credit Union Around!
In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.5 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide!
Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Branch Lead!
Your Purpose
In this dynamic and challenging role, you will be responsible for maintaining member and co-worker relationships, managing branch operations, and processes, by building on our team-focused environment which centers on providing a high-quality member service experience.
What You'll Do
To perform this job successfully, you must be able to perform each essential duty satisfactorily under indirect supervision:
- Responsible for planning, directing, organizing and conducting operational activities of thebranch, including branch sales, and branch security.
- Resolve complex member issues, questions, or complaints.
- Ensure the branch is effective in achieving the Credit Union's goals and overall success, in addition to the branch’s productivity and performance-based goals.
- Maintain professional and positive public relations with members by actively participating in union functions.
- Maintain a current notary public certificate.
- Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally.
- Develop and maintain a comprehensive understanding of the credit union's products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union's policies and procedures and current promotions.
- Perform other related duties as assigned.
Ideal Candidate Will Possess
- Associates degree in an applicable field and minimum 4 years of work experience in a Lead-level role or HighSchool Diploma/GED and minimum 6 years of work experience in a Lead-level role.
- Effective organizational, multi-tasking and prioritizing skills required.
- Excellent interpersonal, verbal and written communication skills required.
- Proficiency with Microsoft Word, Excel and Outlook required.
- Proficiency with JHA Symitar preferred.
- Bilingual in English and Spanish preferred.
Physical Requirements
- Must be able to travel occasionally, including nights and on a weekend, or as needed.
- Must have a valid state issued driver's license.Revised: 07/09/2025
- Must be able to occasionally lift, carry, push or pull up to 15 lbs.
- Physical activities include a combination of constant sitting and hand motion, and occasional standing and walking. These activities are not necessarily performed to the same degree and combination every day.
- Must be able to repetitively use a telephone and a computer mouse and keyboard.
Salary Range: $69,306.00 - $77,706.00
OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Auburn, WA. The salary range will adjust to the applicant's work location. In addition to competitive salaries:
We offer superior benefits
- Medical, dental and vision benefits that cover the employee, spouse and dependents
- Retiree medical benefits
- A defined benefit Pension Plan with 100% employer contributions of $5.57/hour
- $10,000 Life Insurance
- $5,000 Accidental Death and Dismemberment
- 11 ½ Paid Holidays per year
- 17 days of Paid Time Off (PTO) to start
- Annual Performance Bonus Program – Up to 5% of employee’s annual base paid on December 15th of each year
- A 401(k) plan
- OE Federal Membership for you and your family
- Employee loan discounts
- Casual dress code
Find your team, find your fit!
If you think this job is the right fit for you, fill out our on-line application. Our application is pretty simple - you upload your resume and answer a few job-related questions. When you have completed the application, your information will be sent to our recruiting team.
OE Federal Credit Union partners with TQC to support our recruiting and hiring needs. TQC is a talent and acquisition firm acting as an extension of our HR team. When applying for a role with OE Federal, you may be contacted by TQC.
Salary : $69,306 - $77,706
