What are the responsibilities and job description for the TL Operations Manager position at Odyssey Logistics?
Who We Are & Why We’re Hiring
As part of FAK Managed Services, Odyssey’s 3TS Shipment Management team delivers reliable, high-performance transportation solutions for customers who depend on precise execution and exceptional service. Our team manages complex shipment activity across truckload and multimodal networks, ensuring efficiency, visibility, and operational excellence every step of the way.
Based in vibrant Kennesaw, GA, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high-profile role in the company because we have experienced tremendous growth and would love for you to join us!
Location:
This is an in-office role based in Kennesaw, GA, USA.
Schedule
This full-time, exempt role requires a minimum of 30 hours per week for benefits eligibility, with an expected average of 40 hours per week. Overtime may be required based on business needs.
About The Job
The TL Operations Manager leads and develops a team of Operations Representatives responsible for day-to-day truckload shipment execution for Odyssey’s brokerage customers. In this role, you’ll oversee operational performance, ensure shipment accuracy and visibility, coordinate with carriers and internal teams, provide outstanding customer communication, and drive compliance with operational standards. This position is critical in maintaining service quality, resolving escalations, and ensuring customer satisfaction.
In This Role, You Will
Manage Shipment Execution & Monitoring
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Requirements
We offer a comprehensive and competitive compensation and benefits package, including:
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
As part of FAK Managed Services, Odyssey’s 3TS Shipment Management team delivers reliable, high-performance transportation solutions for customers who depend on precise execution and exceptional service. Our team manages complex shipment activity across truckload and multimodal networks, ensuring efficiency, visibility, and operational excellence every step of the way.
Based in vibrant Kennesaw, GA, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high-profile role in the company because we have experienced tremendous growth and would love for you to join us!
Location:
This is an in-office role based in Kennesaw, GA, USA.
Schedule
This full-time, exempt role requires a minimum of 30 hours per week for benefits eligibility, with an expected average of 40 hours per week. Overtime may be required based on business needs.
About The Job
The TL Operations Manager leads and develops a team of Operations Representatives responsible for day-to-day truckload shipment execution for Odyssey’s brokerage customers. In this role, you’ll oversee operational performance, ensure shipment accuracy and visibility, coordinate with carriers and internal teams, provide outstanding customer communication, and drive compliance with operational standards. This position is critical in maintaining service quality, resolving escalations, and ensuring customer satisfaction.
In This Role, You Will
Manage Shipment Execution & Monitoring
- Oversee daily execution of customer shipments including rating, routing, booking, and tendering.
- Ensure timely tracking and tracing of shipments and proper milestone updates in the TMS.
- Monitor accuracy and timely upload of shipment documentation (BOL, POD, accessorials).
- Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup.
- Serve as an escalation point for shipment updates.
- Set communication standards for team outreach on delays, exceptions, and resolution plans.
- Ensure prompt responses to customer inquiries and requests.
- Partner with Account Managers to execute customer SOPs and maintain service-level agreements.
- Direct recovery efforts during service failures.
- Uphold 15-minute issue identification and response standards until resolution.
- Partner with internal teams to execute corrective actions.
- Enforce timely and accurate shipment recordkeeping in the TMS.
- Validate rating, contracts, and routing guides for compliance.
- Provide reporting and shipment summaries to customers or internal partners.
- Support claims and billing discrepancy resolution within defined SLAs.
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Requirements
- Bachelor’s degree in Business, Supply Chain, or related field preferred (or equivalent experience).
- 5 years of experience in logistics, freight brokerage, or transportation operations.
- Demonstrated leadership experience with the ability to coach and guide a team.
- Strong communication skills and ability to deliver professional customer service.
- Proficiency with TMS platforms and Microsoft Office Suite (Excel, Outlook, Word).
- Knowledge of LTL, truckload, and multimodal freight solutions preferred.
- Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
- Experience supporting high-volume brokerage or managed transportation operations.
- Proven ability to collaborate cross-functionally with operations, carrier sales, and account management teams.
- Strong problem-solving and analytical abilities.
- Ability to thrive in a dynamic, deadline-driven environment.
We offer a comprehensive and competitive compensation and benefits package, including:
- A choice of medical plans with FSA and HSA options
- Dental Insurance
- Vision Insurance
- Company-paid Life and Disability Insurance
- 401(k) Plan with Company Match
- Employee Assistance Program
- Company Health & Wellness Program
- Discounts with Preferred Vendors
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.