Terminal Operations Manager - Onsite

Join Odyssey Logistics and build your career with a global leader in multimodal logistics that puts people at the forefront of everything we do. We win together by operating as one team, leveraging our expertise to solve complex supply chain challenges and deliver results that matter. We innovate boldly—encouraging curiosity, fresh thinking, and empowered decision-making to move faster and smarter for our customers. We drive results with accountability and purpose, staying focused on performance, continuous improvement, and meaningful outcomes for those we serve. Our customer-centric approach is at the center of everything we do, building trusted partnerships and strategic value across our four servicing divisions: Intermodal, Integrated Marine Logistics, Transport & Warehousing—including warehousing and fulfillment solutions—and Managed Services. Guided by care, we prioritize safety, sustainability, and responsible growth for our people, customers, and our communities.

At Odyssey, you’ll be part of a truly differentiated end-to-end 4PL model that pairs deep multimodal execution expertise, advanced technology-enabled operations, and data-driven analytics—giving you the opportunity to move beyond oversight, solve complex supply chain challenges, and deliver meaningful results for some of the world’s largest and most dynamic customers.

Our employees receive competitive benefit offerings including comprehensive health coverage, HSA contributions, a matching 401(k), and programs designed to support your well-being and long-term success. At Odyssey, you’ll find a purpose-driven culture where your ideas matter, your impact is real, and your career can thrive.

Summary / Primary Role

Terminal Operations Manager is accountable for overall performance and growth of a freight forwarding terminal (e.g., warehousing, cross-dock, dedicated fleet, and last-mile). This role blends hands-on operational leadership with a field sales component, including regular visits to potential new customers and expanding business with current accounts. The Terminal Operations Manager ensures service excellence, cost discipline, safety compliance, and employee engagement while actively partnering with Sales in building a qualified sales pipeline.

Principal Duties And Responsibilities

(Management may amend or assign duties and responsibilities to this job at any time)

Operational Leadership

• Own and oversee all day-to-day terminal operations, including receiving, loading/unloading, staging, yard/dispatch, and overall service execution.
• Lead, coach, and develop the workforce; ensure proper staffing, onboarding, training, and performance management.
• Manage terminal-level operating expenses, including labor planning, overtime control, vendor management, and discretionary spend.
• Establish and monitor team goals related to claims, and implement corrective action plans to reduce damages.
• Utilize operational systems effectively and leverage reporting to manage and optimize daily business performance.
• Drive KPI execution and accountability across all operational functions.
• Ensure full compliance with company policies and applicable regulations (OSHA, DOT, FMCSA, HAZMAT, as applicable).
• Develop, implement, and continuously improve SOPs, work instructions, and standard work (including Kaizen and root-cause analysis initiatives).
• Identify and execute process improvements to enhance efficiency, cost control, and productivity across dock, office, city, linehaul, and supervisory functions.
• Lead full-cycle recruitment for terminal roles in partnership with HR and Talent Acquisition, including hiring, interviewing, selection, and onboarding.
• Partner cross-functionally (Claims, Customer Service, Pricing, Safety, HR, Finance, Sales) to drive service excellence and workforce planning.
• Oversee all timekeeping functions, including timecard approvals, attendance tracking, PTO management, and shift coverage planning.
  
  

Safety and Regulatory Compliance

• Champion a safety-first culture across all terminal operations, ensuring adherence to OSHA, FMCSA, and company safety standards.
• Ensure all employees meet DOT/FMCSA compliance requirements, including driver qualifications, HOS, vehicle inspections, and HAZMAT regulations (as applicable).
• Conduct routine safety audits, yard inspections, and facility walk-throughs to proactively identify and mitigate risks.
• Lead incident reporting, investigations, and root cause analysis, ensuring timely corrective and preventive actions.
• Monitor and drive safety KPIs (TRIR, near-misses, corrective actions), holding teams accountable for continuous improvement.
• Partner with the Safety team to maintain compliance with OSHA standards related to warehouse operations, forklifts, dock safety, and working conditions.
• Ensure proper equipment maintenance and compliance, including pre-/post-trip inspections, preventive maintenance programs, and documentation.
• Lead regular safety meetings, training sessions, and safety communications to reinforce expectations and awareness.
• Promote and enforce safe work practices in all operating and environmental conditions.
• Ensure all equipment servicing and maintenance complies with company, state, and local regulatory requirements.
• Perform additional duties and special projects as assigned.
  
  

Sales & Business Development

• Prospect, qualify, and visit potential customers on a regular basis to build a strong pipeline aligned with terminal capacity and service capabilities.
• Provide market intelligence to leadership, including pricing benchmarks, competitive landscape, and emerging 3PL/trucking activity.
• Collaborate with the Pricing team to develop competitive, market-aligned pricing strategies.
• Grow existing accounts through regular business reviews in coordination with Sales representatives.
• Represent the company at local industry events, chambers of commerce, and networking forums to strengthen brand presence and generate new opportunities..
  
  

Qualifications And Key Skills

(The following are representative of the education, experience, knowledge, skills, or ability required for this position)

• 5 years in logistics/3PL operations (terminal, DC, cross-dock, or transportation) with 2 years in people leadership.
• Demonstrated success in outside sales or business development for logistics services (prospecting, proposals, pricing collaboration, and closing) PREFERRED
• Strong financial acumen (P&L, pricing levers, cost-to-serve, margin analysis).
• Proficiency with Microsoft Office Suite.
• Proven ability to lead change, standardize processes, and deliver measurable improvements.
• Excellent customer-facing communication and negotiation skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to be Forklift Certified.
  
  

Competencies

• Analytical
• Energy/Drive
• Knowledgeable
• Oral/Written Communication
• Health, Safety, Security, & Environmental (HSSE)
• Conceptual Ability
• Team Player
• Time Management
• Punctual and Reliable
• Personal Accountability
• Interpersonal Skills
• Conflict Management
• Professionalism
• Qualitative
• Quantitative
  
  

Supervisory Responsibility

This position has supervisory oversight of 10 - 20 employees.

Expected Hours Of Work

Associate must work a minimum of thirty (30) hours each week to maintain full-time status for benefits purposes, however the expectations of the position will require an average of forty (40) hours with overtime required as scheduled.

Travel Requirements

None

Additional

This job description provides a general overview of the expectations and basic duties of the job and is not a comprehensive list of all duties and responsibilities. The company will assign additional duties and tasks that it deems necessary to meet the requirements of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors
  
  

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.