What are the responsibilities and job description for the Help Desk | Aerospace position at Odyssey Information Services?
Job Details
Location: Near Cleveland Ohio - On-site
Type: Full-Time | Contract-to-Hire
Schedule: Monday Friday, 8-hour shifts (additional hours and weekends as needed)
Travel: Up to 30% for project-based activities
Compensation: Based on experience
Work Authorization: Must be authorized to work in the U.S. (no sponsorship available)
About the Role
We re seeking a Level I/II Help Desk Technician to support a growing aerospace facility near Cleveland, OH. In this hands-on role, you ll serve as the first point of contact for end-user support needs - resolving hardware, software, and network issues while providing excellent customer service. You ll troubleshoot across a modern Microsoft environment and collaborate on both local and corporate-wide IT projects.
This is a great opportunity to grow your IT career in a dynamic manufacturing setting, working on a tight-knit team with the backing of a larger enterprise.
Key Responsibilities
- Provide front-line IT support for end users on-site and remotely
- Troubleshoot and resolve hardware/software issues on desktops, laptops, printers, and mobile devices
- Install, configure, and maintain systems including Windows OS, O365, Active Directory, and Azure AD
- Manage user accounts, permissions, and access across platforms
- Document issues, resolutions, and standard procedures in the IT knowledge base
- Perform routine maintenance and upgrades on systems and infrastructure
- Support audio/visual systems, VOIP phones, security systems, and surveillance equipment
- Participate in IT and facility-level projects
- Recommend process improvements to enhance IT service delivery
Required Qualifications
- 2 years experience in an IT help desk or desktop support role
- Solid knowledge of Windows OS, Office 365, Azure AD, and Active Directory
- Familiar with network troubleshooting and firewall technologies
- Strong customer service and communication skills
- Experience supporting hardware including laptops, desktops, and peripherals
- Associate s degree (or equivalent experience) in Computer Science or related field
- Ability to lift moderate equipment, travel locally, and work across multiple environments
Preferred Qualifications
- Familiarity with VPNs, MFA, and IT ticketing systems
- Experience with VOIP, door security systems, and surveillance technology
- Working knowledge of Windows Server environments
- Exposure to NIST or CMMC compliance frameworks
- Professional certifications (CompTIA A , Network , Microsoft, etc.)
Benefits (Upon Conversion)
- Medical, Dental, and Vision Insurance
- Health Savings & Flexible Spending Accounts
- Life Insurance
- Employee Assistance Program
- Paid Time Off
- 401(k) or Retirement Options (if offered by employer)
Work Environment
- Mix of office, manufacturing floor, and occasional outdoor work
- Requires frequent sitting, walking, and use of hands
- Some lifting and physical mobility required
- Exposure to mechanical equipment and varied noise levels
- Must have reliable transportation for local travel between sites