Charter Transportation Specialist

Charter Transportation Specialist
Reports To: Transportation Supervisor
Location: Odyssey Charter School Transportation Department
Position Type: 12-month, Full-Time, Salaried, Benefit-eligible

About Us:
The future is brighter than ever for Odyssey Charter School, and we are in search of highly motivated, equally passionate individuals to join our Team! Odyssey is a full-scale K-12 Charter School currently serving over 2,000 students. Our School has a growing dual immersion program, innovative green Initiative, community food program, and high academic outcomes. Odyssey is united in our mission to prepare lifelong learners who are culturally aware, global citizens that utilize critical thinking and problem-solving skills grounded in the classical teachings of Greek education and language. This approach trains students to use the Socratic Method and inquiry approach to learning while leveraging their unique skills and talents in an equitable and democratic manner to create a positive culture where all students can find success.

Odyssey Charter School does not discriminate in employment or in educational programs, services or activities based on race, color, national origin, religion, gender, gender identity, sexual orientation, age, military/veteran status, disability, marital status, or any other protected category in accordance with state and federal laws.
Position Summary:
The Charter Transportation Specialist will oversee all aspects of charter contract work, focusing on increasing charter revenue and enhancing customer satisfaction. This role requires developing and implementing a comprehensive marketing strategy to attract more charter business, gathering and analyzing customer feedback, and maintaining accurate invoicing and reporting systems.
Key Responsibilities:

• Contract Oversight:
• Manage all charter contract work from initiation to completion.
• Ensure contracts are executed in accordance with company policies and client requirements.
• Liaise with clients to understand their needs and provide tailored charter solutions.
• Revenue Growth:
• Develop strategies to increase charter work and maximize revenue.
• Identify potential markets and client segments for charter services.
• Monitor market trends and competitor activities to identify opportunities for growth.
• Marketing Strategy:
• Develop and implement a marketing strategy to attract more charter work.
• Utilize various marketing channels such as social media, email campaigns, and networking events.
• Collaborate with the marketing team to create promotional materials and campaigns.
• Customer Feedback:
• Gather and analyze customer feedback to identify areas for improvement.
• Implement changes based on feedback to enhance customer satisfaction and attract repeat business.
• Develop surveys and feedback tools to regularly assess customer experience.
• Invoicing and Reporting:
• Maintain up-to-date monthly reports on charter work and revenue.
• Ensure accurate and timely client invoicing, and client accounts receivable.
• Provide detailed reports to the Transportation Supervisor, Manager and CEO, highlighting key performance metrics and financial data.
• Ensure the invoicing system is maintained and updated monthly.
• Dispatch Responsibilities
• Properly develops and maintains all bus schedules for the entire transportation department; includes sports and Charter runs, etc.
• Effectively communicates scheduling information to transportation department and affected stakeholders in a timely manner.
• Oversees driver call logs, incident reports, and other records of dispatch activities.
• Effective partnership with other departments within the organization to ensure their transportation needs are met.
• Monitors calls and emails to determine priority level and appropriate response, escalating items to Transportation Supervisor where appropriate.
• Ensures that callers are routed to the appropriate department based on the nature of their requests.
• Responds to requests and concerns from all school stakeholders within twenty-four (24) business hours.
• Responsible for keeping the Transportation Supervisor apprised of local, state/DOT, and federal policies and practices, compliance and other related matters that could impact school transportation operations.
• Creates, oversees, and effectively communicates an equitable process for all drivers to sign up for extra-curricular activities via sign up genius.
• Accurately enters student write ups into RAP, upon receipt, following all guidelines and notifying all required stakeholders and escalating to Management when appropriate.
• Responds to inquiries from students, parents, and/or staff no later than twenty-four (24) hours (e.g., stop locations, schedule, fleet issues, state regulated policies, etc.) to provide information regarding transportation services including meeting with drivers regarding students, routes, and schedules.
• As assigned, collects electronic and hard copy files, compiles and analyzes data in working spreadsheets and databases.
• Collaborates with Fleet Tech for any maintenance or scheduled service of transportation vehicles.
• Complies with transportation-related policies, as well as safety rules, contracts, and government regulations.
• Provides operational support outside of normal scheduled hours as needed.
• Sees all tasks through, independently gathering the required information.
• Design routes in accordance with OCS policies and initiatives and provide accurate information to all transportation customers

7. Additional tasks as assigned by Administration
Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Transportation, or a related field.
• A minimum of three (3) years of experience in transportation or logistics, preferably in a charter service environment.
• Strong understanding of marketing principles and strategies.
• Excellent communication and customer service skills.
• Proficiency in data analysis and reporting tools.
• Detail-oriented with strong organizational skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications:

• Experience in contract management and negotiation.
• Familiarity with transportation management software.
• Proven track record of increasing revenue and customer satisfaction.

Basic Employment Requirements:

• Favorable State of Delaware Background Check, TB Test, and Child Registry Check
• Must be dependable and willing to work as scheduled; must show up for work as scheduled or provide medical excuse for unaccused absences.
• Reliable Transportation

Work Environment:

• Office setting with occasional travel to client sites and networking events.
• Fast-paced environment with a focus on meeting deadlines and achieving targets.

Application Process:
Interested applicants are asked to apply online, upload a resume, and be prepared to provide references upon request. Please contact our HR Department with issues applying online or to obtain an application: 302/516-8000.

Job Types: Full-time, Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Administrative Assistant: 1 year (Required)

Work Location: In person