Manager of Milieu Services

Why You Will Love Working With Us!

At Lifeskills Behavioral Health, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for mental health disorders and behavioral health conditions.

Since everyone has different experiences with mental health disorders, mental health therapies must be equally as unique to address those diverse needs. Working with qualified doctoral level clinicians at Lifeskills gives individuals the opportunity to develop personalized mental health treatment plans that address their needs and help them take the next step in their recovery.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team, and our team is committed to our clients!

Position Summary

The Milieu Manager oversees the Behavioral Health Technicians (BHTs) team and physical plant at a designated facility. The Milieu manager’s responsibilities include training, scheduling, and immediate supervision of the team as well as oversight of the physical plant including compliance with regulatory body standards. Additionally, they collaborate with the Executive Director to maintain client safety and customer service. The Milieu Manager also provides support for both staff and clients through various clinical and administrative activities, with the goal of achieving optimal client outcomes.

Relationships and Contacts

Within the organization: Maintains frequent and close working relationships with team members throughout all levels of the facility.

Outside the organization: Initiates and maintains professional therapeutic engagement with clients/families, clinical providers, referral partners and vendors as needed and directed.

Position Responsibilities

     Essential Responsibilities

1. Provides immediate supervision for BHTs in the oversite of clients ensuring client safety.
2. Participates in hiring process, training, coaching, mentoring, and completes annual employee evaluations.
3. Leads meetings for the BHTs team and engages team in performance improvement activities.
4. Collaborates with the Director and represents BHTs team in Treatment Team, Leadership, and other meetings as required.
5. Understands the organization’s vision and strategic goals.
6. Ensures contract compliance and program quality according to local state and federal laws, as well as best practices.
7. Ensure that the values and cultural beliefs are considered when assisting with the treatment of the clients.
8. Monitors program goals in alignment with established policies and procedures.
9. Promotes client involvement in the treatment facility; supports clients throughout their treatment journey.
10. Performs routine forms of daily client care while assisting and ensuring timely and effective clinical activities, charting and orientation completion.
11. Collaborates with the Clinical Director to ensure appropriate emotional support is provided to clients.
12. Communicates pertinent client information to the Clinical team in a timely manner.
13. Maintains timely/clinically appropriate documentation, ensuring BHTs are trained in and adhere to documentation processes.
14. Assists with the timely completion of administrative duties, including but not limited to checklists, answering phones, mail distribution, scheduling.
15. Assists with the timely completion of housekeeping duties, including cleaning of facilities (i.e., taking out trash, loading and unloading dishwasher, laundry, running errands and other duties as assigned).
16. Represents the BHTs team in treatment team meetings, leadership meetings, and other meetings as needed.
17. Conducts tours for clients, family members, interns, visitors, as requested.
18. Updates job knowledge by participating in training and educational opportunities.
19. Serves as a trainer and mentor to BHTs, providing coaching for continuous quality improvement.
20. Oversees function and condition of physical plant to ensure issues are recognized and initiates repairs in a timely manner. Follows up to ensure repairs or issues have been resolved.
21.  Completes regular documented walk throughs of the physical plant to identify issues or areas of concern.
22. Ensure all physical plant inspections remain up to date to meet regulatory body standards.
23. Ensure emergency drills and safety inspections are completed and documented in a timely manner.
24. Oversees the fleet of company vehicles ensuring they are safe and maintained.
25. Maintains communication with all vendors to ensure they are meet our expectations.
26. Oversees client trust process.
27. Plans and oversees safe client weekend activities and Holiday events.        

Additional Responsibilities

1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
2. Conducts chart audits following program policy timelines, as requested.
3. Demonstrates an ability to adapt to changes in the facility function, management styles, and facility routines.
4. Reads, understands, adheres to, and models all company policy statements on ethics, conduct, and conflict of interests.
5. Maintains positive attitude and acts as a team player with others on the treatment team.
6. Attends all supervisory trainings within assigned time frames as required by the facility.
7. Performs other duties as assigned.

What we offer

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways    
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Minimum Requirements

Education and Experience

Position requires a bachelor’s degree, a minimum 2 years’ experience in the Health & Human Service Field, preferably within a behavioral healthcare treatment setting and 1 years of supervision experience or a minimum 5 years’ experience in the Health & Human Service Field, preferably within a behavioral healthcare treatment setting and 2 years of supervision experience.

Physical Requirements

• While performing the duties of this job, the employee will be required to communicate with peers, clients and/or vendors.
• Job performance will require the ability to move throughout the building as well as participate in activities outdoors and off facility grounds.
• Performs duties that require the employee to stand and walk for extended periods of time.
• May sit or remain stationary for periods of time.
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.
• Ability to move twenty-five pounds.

Additional Requirements

• Clearance of criminal background, TB test, and any other mandatory state/federal requirements.
• Current CPR and First Aid certification
• Valid driver's license. 

Skill Competencies

• Demonstrates proficiency in identifying communication barriers, active listening, and effective communication with professionals and families.
• Demonstrates an understanding of and adherence to professional boundaries.
• Demonstrates an understanding of rules/limits of patient confidentiality and maintains appropriate levels of client confidentiality/privacy.
• Demonstrates an understanding of identifying abuse/neglect in client population.
• Demonstrates conflict resolution techniques with team members.
• Demonstrates behavior that promotes positive customer relations with clients, staff, and visitors.
• Demonstrates behavior that promotes positive customer relations with clients, staff, and visitors.
• Contributes to continuous quality improvement – can identify performance improvement processes and verbalize role in the process.
• Demonstrates an understanding of and adherence to universal precautions, infection control and proper handwashing.
• Demonstrates proper procedures in responding to emergency and safety drills.
• Demonstrates the ability to recognize and respond to aggressive behavior and employ crisis intervention techniques.
• Demonstrates the ability to perform CPR and first aid.
• Demonstrates clinical knowledge of treatment services including established behavioral patterns (including age-related issues), therapeutic treatment methods and dietary/nutritional needs.
• Demonstrates the ability to recognize symptoms and distress of clients in treatment.
• Demonstrates the ability to observe, supervise and evaluate clients during meal/snack times and planned activities and off campus outings.
• Demonstrates the ability to “actively listen” and use effective communication when dealing with clients.
• Demonstrates the ability to maintain the client’s integrity when conducting room searches and/or observations.
• Demonstrates support and follows through with therapeutic recommendations from senior staff.
• Demonstrates the ability to relay pertinent information to treatment team as it affects client care.
• Demonstrates ability to safely transport and manage clients to appointments and community outings.
• Demonstrates a desire and willingness to model the facility’s mission within job responsibilities and uphold the mission within interactions with others.
• Demonstrates the ability to lead group(s) and mentors BHTs in these efforts.

Lifeskills South Florida provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Lifeskills South Florida reserves the rights to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.”  

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