Business Development Director

Why You Will Love Working With Us!

At Pasadena Villa, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.

Our team’s foundation is client-centered care and clinical excellence through our 5-star service commitment: Respect, Accountability, Integrity, Flexibility, Service, and Collaboration.  We are committed to our team and our team is committed to our clients!

Pasadena Villa Smoky Mountain Lodge is a residential mental health treatment center nestled in the mountains of East Tennessee, near Great Smoky Mountains National Park. Set on a serene, nature-based campus with scenic mountain views, Smoky Mountain Lodge provides 24-hour structured care for adults navigating complex mental health conditions — including mood disorders, anxiety disorders, trauma-related conditions, autism spectrum disorder, and co-occurring substance use disorders.

What we offer:

•        Collaborative environment dedicated to clinical excellence
•        Multiple Career Development Pathways
•        Company Supported Continuing Education & Certification
•        Multiple Health Plan Design Options Available
•        Flexible Dental & Vision Plan Options
•        100% Company Paid EAP Emotional Well-Being Support
•        100% Company Paid Critical Illness (with health enrollment plan)
•        100% Company Paid Life & ADD
•        401K with Company Match
•        Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
•        Generous Team Member Referral Program
•        Parental Leave

How You Will Contribute:

The Director of Business Development (DBD) is responsible for creating and executing growth strategies related to managing a team to get clinical inquiries and admissions. This role focuses on cultivating and maintaining strong professional relationships, ensuring that clinical partners are well-informed and connected to the services provided by Pasadena Villa’s Smoky Mountain Lodge. The position involves conducting outreach to raise awareness among clinical partners, the community, and families about the benefits of high-quality, individualized, client-centered residential treatment for long-term wellness and recovery. Additionally, the DBD analyzes industry trends to shape strategic priorities, remove barriers to care, and increase clinical referrals.

Position Responsibilities

• Builds a strategic regional growth plan by evaluating, analyzing, and interpreting facility and market utilization data.
• Manages strategic accounts, cultivating and maintaining professional referral relationships within assigned region.
• Utilizes Salesforce CRM to track and document outreach activities and communications, in accordance with established guidelines.
• Analyzes Salesforce data to develop data-driven regional strategic plans to drive inquiries and admissions correlated with the outreach activities.
• Collaborates with facility and network leadership to leverage strategic initiatives.
• Maximizes available resources and creates new resources to meet or exceed strategic growth goals.
• Cultivates new clinical referral pipelines while maintaining and enhancing key account opportunities.
• Executes sales and retention strategies and plans, successfully close new business in accordance with pre-determined targets.
• Manages communications by setting expectations, troubleshooting, and collaborating with the treatment team internally and externally to provide comprehensive care coordination; serves as an internal liaison to enhance client and referent experiences.
• Regularly communicates with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
• Schedules and conducts tours with referral sources, clients, and families in support of business development activities.
• Provides   concierge customer service and communication to referral sources, clients, and families.
• Collaborates with admissions, decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators to support client service and success.
• Collaborates with facility leadership teams and marketing to ensure collateral and websites are up to date and all special projected are completed professionally, with an emphasis on quality and customer service.
• Provides market feedback and competitive intelligence to help inform strategic decisions, enhance service offerings, and refine business development approaches to stay ahead of industry trends and meet client needs effectively.

Additional Responsibilities

• Functions within the guidelines of the facility’s Code of Ethics and in accordance with Corporate Compliance.
• Contributes to and participates in quarterly business development meetings with facility and national leadership.
• Represents the program within the community at local, regional, and national events, as requested.
• Assists in promoting and ensuring the organization’s values, mission, goals, and objectives are understood and actively supported by the employees.
• Completes all documentation and reporting in a timely manner, providing additional information as requested.
• Performs other duties as assigned.

What We're Seeking

Education and Experience

Position requires a Bachelor’s Degree in Business Administration, Marketing, Health Administration or related field and 3 years of experience in business development/sales. Additional related experience in behavioral health treatment services, to include;

• Demonstrated success within a complex and detail-oriented sales processes.
• Experience within specialized behavioral healthcare or substance abuse treatment services.

Additional Requirements

• Position requires incumbent to have a valid driver’s license, vehicle insurance and acceptable driving record.
• Clearance of TB test and any other mandatory state/federal requirements.
• Current CPR and First Aid certification.

Renaissance Healthcare Group, LLC DBA Pasadena Villa- Smoky Mountain Lodge  provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Smoky Mountain Lodge reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”