What are the responsibilities and job description for the Warehouse Customer Service Representative position at ODW Logistics Inc?
ODW Logistics, a Top 50 Third Party Logistics provider, ODW Logistics has strong company Values of Respect-Trust-Team-Opportunity. Our commitment is providing a rewarding work environment for all our associates, that includes you.
Essential Functions:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy.
- Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face.
- Manages customer information using Warehouse Management System and Microsoft Office Products and generates reports for customers per their requirements.
- Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
- Responding promptly to customer inquiries.
- Handling all situations to establish win-win outcomes in the best interests of customers and the organization
- Building and maintaining long-term relationships with internal and external customers
- Organizing workflow to exceed customers’ timeframes.
- Obtaining and evaluating all relevant information to handle product and service inquiries
- Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
- Provides suggestions for continuous improvement.
- Research, resolves, and communicates customer, inventory, order and inbounds discrepancies.
- Prepares hazardous and international documents.Benefits:
- Competitive benefits: Medical, Dental, Vision, Disability and Life Insurance
- Paid vacation and holidays
- Career advancement
- Recognition Awards
- Tuition Reimbursement
- Company Matching 401k.
- Gym Reimbursement
- Referral bonus opportunities
- Company Discounts Program
Our Company is an equal opportunity employer.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.
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Equal Opportunity Employer
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