Sr. Manager, Inside Sales

Overview

Job Description:

The primary role of the Senior Manager, Inside Sales - Adjacencies is to effectively manage a district of 12-14 Inside Sales Representatives (ISR’s) who manage $28 million of business consisting of small, medium, and large companies. The Senior Manager, Inside Sales is responsible for meeting all objectives including sales, margin, and retention.

The Senior Manager, Inside Sales - Adjacencies is responsible for hands-on coaching to develop sales skills that will ensure that reps increase share of wallet and grow sales. Sr. Manager, Inside Sales - Adjacencies takes a lead role in identifying the critical success factors that will help motivate and guide all inside sales representatives in their daily activities. S/he is likely a successor to a Director, Inside Sales.

The Senior Manager, Inside Sales - Adjacencies is expected to lead with integrity, by adhering to ethical standards of personal conduct and business rules when making decisions or executing tasks and incorporating quality considerations into decision making.

Primary Responsibilities

• Leadership:
• Successfully lead the sales efforts of a team of 12-14 ISR’s.
• Hire, train, and motivate staff to effectively grow the revenue within the Inside Sales Organization (ISO). Expected results is a team of above plan performers with several individuals eligible for promotion within the appropriate timeframe.
• Manage performance, enhance knowledge, and provide on-going training, coaching, and technical assistance to ISR’s resulting in increased customer penetration and growth.
• Work with relevant internal and external partners. Effectively communicate change when warranted.
• Strategy and Tactics:
• Participate in the development and execution of the ISO sales and margin plans. Expected results are plan achievement that are accomplished in compliance with all selling activities to Company standards and all federal and state regulations.
• Stay in tune with the changing demands of the marketplace and customer business issues by using various technologies (i.e. Twitter, FB, etc.) and/or through following news and notes. Provide senior leadership with recommendations for assortment and service enhancement.
• Evaluate customer experiences by assessing the effectiveness and positive impact of solutions offered. Effectively communicate results to stakeholders. Communicate performance in terms of the ISO's key performance drivers.
• Coordinate efforts with all other relevant Office Depot Sales organizations to create a unified and professional customer-facing presentation of our capabilities, resulting in a cohesive selling approach that drives profitable growth.
• Define business priorities through a broad and far vision to include initiating and managing business development activities that will strengthen, expand, and drive market penetration.
• Understand and analyze customer data to determine business needs, identify expansion activities and opportunities, and align Office Depot resources where mutually beneficial.
• Drive for Performance:
• Develop and implement systems and processes to optimize sales strategies and tactics.
• Review and leverage weekly sales-to-goal reports to drive performance.
• Conduct quarterly performance reviews with direct reports.
• Uncover new business opportunities and present business case to senior leadership to improve BSD Field Sales and Inside Sales profitability.
• Collaborate with Sales Directors and peers to develop strategies that will maximize new business development.
  
  

Education & Experience

High School Diploma or GED; Bachelor’s Degree (BA/BS) preferred

Area Of Study

Business/Sales/Marketing

Years Of Experience

Minimum seven (7) years with the types shown below

Type Of Experience

• Experience managing a sales team
• Experience managing business relationships
• Must understand basic selling principles in B2B environment or have the ability to learn
• Proven track record of staffing, developing and managing an effective and successful sales team with a high customer relationship focus
• Must have strong coaching/development/motivational skills
  
  

Language Skills

• English – verbal and written
  
  

Technical Competencies

• MS Office
  
  

Skills And Ability

• Executive level presentation skills require excellent verbal and written communication skills.
• P&L orientation with focus on profitability.
• Demonstrated ability to influence senior level management, executives, and key clients. Strong Business acumen.
• Leadership skills (mentoring, coaching, counseling)
• Organizational skills
• Advanced selling and negotiation skills
• Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action.
• Ability to work cross-functionally
• Mission-based philosophy
• Execute new solutions effectively
• Lead a team selling approach
  
  

Information Systems

• Aops
• Gmillennia
• Cognos
• Oracle Fusion
• Salesforce (SFDC)
  
  

Personal Attributes

• Must have strong drive for achievement
• Must have strong concern for quality and sense of urgency
• Orientation for customer satisfaction
• Leading associates to success in absence of defined processes
• Coaching, Counseling, and Developing team
  
  

Other/Preferred

• This position will have regular contact with the ISO Leadership team, Human Resources, Sales Support, Training, and ISO sales management teams
  
  

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range for this role is $75,000 / year to $105,000 / year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.