Technical Content Writer

Technical Content Writer

Hybrid (3 days onsite, 2 days remote) – Buffalo, NY

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12 million users and partners in more than 120 countries, and we continue growing with 2000 daily downloads. We are growing fast and need to hire faster.

About the Role

As a Technical Content Writer at Odoo, you’ll create accurate, engaging technical content across User Documentation, Product Tours, eLearning Tutorials, Microcontent, and Whitepapers. You must have strong technical skills and the ability to explain complex information clearly and practically.

You’ll become a product expert, manage documentation through GitHub, write scripts for large audiences, and collaborate with writers, designers, and producers to deliver high-quality projects efficiently.

About the Team

You’ll join a tech-savvy, action-oriented team that values learning, collaboration, and execution. We focus on understanding Odoo’s evolving platform and turning complex information into clear, actionable content. We balance technical precision with creative storytelling, always prioritizing practical communication over vague “marketing copy” to engage our entrepreneur-driven audience meaningfully.

About You

You’re independent, curious, and focused on delivering exceptional work. You have strong fundamentals in grammar, style, and voice, combined with a technical mindset. You enjoy solving problems, learning how things work, and collaborating with other smart, driven individuals.

Responsibilities:

• Work cross-functionally with the R&D, product, technical, and content marketing staff to stay up-to-date on the latest Odoo features and capabilities. Ensure that knowledge is accurately provided to customers across Odoo’s various communication channels, including user documentation, website product pages, video tutorials, and more.
• Peer review content using best practices from Odoo’s global and US-specific guidelines.
• Write quality long-form technical guides, whitepapers, eLearning scripts, and product tour videos to educate new users and demonstrate business flows.
• Independently author new technical support and user documentation articles. Revise and maintain existing content written by multiple contributors over different Odoo versions.
• Read and write in RST markup and submit new/improved documentation using Git. Perform content and technical reviews using GitHub.
• Manage tasks using Odoo Project, adhering to an annual content calendar.

Qualifications:

• Bachelor’s Degree or equivalent experience in Writing, English, Communications, Computer Science, or a related field.
• 1 year of experience in technical writing, focusing on business applications or software platforms.
• A portfolio of writing samples that demonstrate technical documentation skills.
• Experience with technical documentation, specifically within ERP or SaaS environments.
• Proficiency with Git/GitHub or similar version control systems, or a willingness to learn.
• Ability to handle multiple projects and meet deadlines in a fast-paced, dynamic environment.

Nice to Have:

• Experience working with SaaS platforms or within a SaaS company environment.

Valuable Traits:

• You value precision in language and technical expertise, with the ability to quickly rewrite articles in your own words.
• You love the art and craft of writing, and samples to prove it.
• You thrive in a fast-paced, hands-on start-up environment; you are able to teach yourself new skills, build your own structure, and work independently, when necessary.
• Open-minded and agile, you continually strive to improve and innovate.
• A quick and autonomous learner with a passion for technology and/or software.
• Approachable, honest, and a fun team player. You foster a culture of teamwork, open communication, and knowledge sharing.
• Flexible and adaptable: you work modularly and ship deliverables quickly.

Compensation and Perks:

• Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate, growing team!
• Snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6 employees

The estimated annual compensation range for this role is $55,000-$75,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.