What are the responsibilities and job description for the Area Maintenance Manager position at Odin Properties?
Description
ODIN Properties is seeking an Area Maintenance Manager to provide hands-on operational leadership across an assigned cluster of multifamily communities. This role is responsible for day-to-day maintenance execution, work order and make-ready compliance, curb appeal standards, vendor oversight, and the development of on-site maintenance staff.
Requirements
Work Order & Make-Ready Compliance
PI9e98df1dfcef-25448-40233257
ODIN Properties is seeking an Area Maintenance Manager to provide hands-on operational leadership across an assigned cluster of multifamily communities. This role is responsible for day-to-day maintenance execution, work order and make-ready compliance, curb appeal standards, vendor oversight, and the development of on-site maintenance staff.
Requirements
Work Order & Make-Ready Compliance
- Monitors open work order queues across all assigned communities, ensuring timely completion and SLA adherence using Maintenance IQ Supervisor Desktop.
- Drives make-ready and VNR (Vacant Not Ready) cycle times, holding on-site teams accountable to turn schedules and quality standards.
- Conducts regular unit inspections during the make-ready process to verify completion quality before releasing units to leasing.
- Reviews and analyzes work order reporting and trends, escalating systemic issues to the Regional Maintenance Manager.
- Ensures all work orders are accurately documented, categorized, and closed in Maintenance IQ with appropriate notes and labor tracking.
- Performs scheduled and unscheduled property inspections to evaluate curb appeal, common area conditions, and overall asset presentation.
- Enforces ODIN property appearance standards across all communities in the assigned area, ensuring grounds, exteriors, amenities, and signage are consistently maintained.
- Identifies and escalates deferred maintenance, capital needs, or code concerns to the Regional Maintenance Manager.
- Directly supports Service Managers and Maintenance Technicians across assigned properties, providing coaching, guidance, and performance feedback.
- Assists in the onboarding of new Maintenance Managers, including site orientation, SOP review, systems training, and first-90-day check-ins.
- Leads and supports Toolbox Talks and on-site safety and skills training across the area.
- Partners with HR and the Regional Maintenance Manager on performance management, disciplinary actions, and workforce planning.
- Fosters a culture of Ownership, Empowerment, and Odin Proud across all assigned teams.
- Manages on-site vendor relationships to ensure contract compliance, quality of work, and appropriate pricing.
- Reviews vendor invoices and purchase orders in accordance with ODIN’s spending authority matrix.
- Create purchase orders as needed to help support the facility operations at the sites.
- Supports the bid process for recurring operational agreements including landscaping, pest control, HVAC maintenance, and other service contracts.
- Ensures MNT-800 approval workflows are followed for all maintenance expenditures and contract engagements at the site level.
- Ensures all assigned properties maintain compliance with OSHA safety standards, EPA regulations, and applicable local codes.
- Confirms that all technicians maintain required certifications including EPA 608 and any required state or local licenses.
- Monitors adherence to ODIN’s SOP library and escalates gaps or non-compliance to the Regional Maintenance Manager.
- Performs other related duties as assigned.
- Strong leadership and coaching skills with the ability to develop and motivate dispersed maintenance teams.
- Thorough knowledge of building systems including HVAC, plumbing, electrical, and appliances.
- Proficient in Yardi Maintenance IQ and Maintenance IQ Supervisor Desktop.
- Proficient in Microsoft Office Suite, particularly Excel and Word.
- Strong organizational skills with the ability to prioritize across multiple sites simultaneously.
- Excellent verbal and written communication skills.
- Ability to make sound decisions under pressure and in time-sensitive situations.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Facilities Management, Business, or related field preferred.
- Minimum three (3) to five (5) years of residential maintenance experience, with at least one (1) year in a supervisory or multi-site capacity.
- Multi-family apartment community experience required.
- EPA 608 Universal Certification required, or must obtain within 90 days of hire.
- Must be able to traverse and inspect all areas of properties including units, rooftops, mechanical rooms, and common areas in all weather conditions.
- Must be able to lift up to 50 pounds.
- Regular travel required across the assigned area portfolio.
- Must be available on-call to respond to maintenance emergencies.
- Medical, dental, vision, and retirement plan options.
- Paid Time Off.
- Student Loan Contribution program.
PI9e98df1dfcef-25448-40233257