What are the responsibilities and job description for the RN- Patient Advocate/Quality Coordinator position at Odessa Regional Medical Center?
RN - The Patient Advocate, Patient Experience & Quality Coordinator is responsible for managing the patient grievance process, supporting patient satisfaction initiatives (including HCAHPS), and providing quality program support. This role ensures concerns are addressed timely, patient experience data is analyzed and trended, and findings are integrated into performance improvement activities.
Qualifications
• Current Registered Nurse (RN) license – State of Texas
• Minimum 2-3 years of clinical experience
• Strong written and verbal communication skills
• Proficiency in Microsoft Excel
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- Supportive work environment with a collaborative team.
- Comprehensive healthcare coverage.
- Retirement savings plan.
- Paid time off and flexible scheduling options.
- Student loan repayment program.
Odessa Regional Medical Center was founded in 1975 as Odessa Women’s and Children’s Hospital. Through the years, the hospital grew and evolved into a full-service healthcare facility and the name was changed to Odessa Regional Medical Center to reflect its larger campus and more comprehensive services. The hospital has 225 beds and has approximately 250 physicians on staff and has over 700 employees.
Today, ORMC offers a wide spectrum of healthcare services, including advanced diagnostic imaging technology, emergency care, innovative surgical procedures, maternity care, comprehensive cardiac services and general.
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