THE BANQUET MANAGER

The Banquet Manager

About the Role:

As an important team member of the Food and Beverage Department, The Banquet Manager is responsible for overseeing all aspects of banquet operations to ensure exceptional service delivery and guest satisfaction. This role involves coordinating with various departments including culinary, service, and event planning teams to execute seamless events from pre-opening preparations through to event completion. The Banquet Manager will manage staffing, control food, and labor costs, and maintain high standards of hospitality and customer service. They will also be instrumental in training and developing team members to uphold service excellence and operational efficiency. Ultimately, the Banquet Manager ensures that every event runs smoothly, meets client expectations, and contributes positively to the venue’s reputation and profitability.

Minimum Qualifications:

• Proven experience in banquet or hospitality management, preferably in a hotel or large event venue setting.
• Strong knowledge of food and beverage operations, including food cost control and inventory management.
• Demonstrated ability to lead and train a diverse team in a fast-paced environment.
• Excellent organizational and communication skills with a customer service focus.
• Familiarity with pre-opening procedures and room service operations.
• Able to work flexible schedule working evenings, weekends, and holidays.

Preferred Qualifications:

• Preferably Certification in hospitality management or related field.
• Experience working directly with Executive Chefs and culinary teams.
• Background in customer service training and development.
• Proficiency with banquet management software and event planning tools.
• Experience managing large-scale or high-profile events.

Responsibilities:

• Plan, organize, and oversee banquet events from initial setup to breakdown, ensuring all client specifications and quality standards are met.
• Reports and communicates directly to the Director of Food & Beverage. 
• Collaborate closely with the Director of Food & Beverage, Executive Chef and culinary team to manage food costs and menu execution, maintaining cost control without compromising quality.
• Lead, train, and motivate banquet staff to deliver service in a professional, courteous, and service-oriented manner.
• Manage pre-opening activities including room setup, inventory checks, and coordination with other departments to ensure readiness for events.
• Monitor customer service standards and address any issues promptly to ensure a positive guest experience throughout the event.
• Attends meetings as required and needed. 
• Responds to requests for reports as needed and requested
• Contributes and leads the Banquet compliance of Brand Standard Audits (BSA), local, state, and national food and safety laws and ordinances.

Skills:

The Banquet Manager utilizes hospitality management, social and communication skills daily to coordinate complex event logistics, so all aspects of the event and client needs have been met, to ensure the event operations run smoothly.  Knowledge & understanding of cost control and food costs are a part of maintaining budgetary discipline while delivering quality service. Strong leadership and customer service training skills enable the manager to build and maintain a motivated, service-oriented team.  Overall knowledge and understanding of how to prepare venues efficiently and meet guest expectations consistently are a necessary skillset. Effective communication and collaboration with culinary and service teams ensure that all aspects of banquet events are executed flawlessly.