Student Services Specialist

General Summary

The Wrangler Express Center including the Call Center is the front door of the College and will provide first-class customer service to students, parents and the community. It serves as a first call/visit resolution center for all student services-related needs. It is a place to come or call to find decisive and guided assistance in admission, registration, financial aid, payment options and to receive answers to questions about attending college.

Specific Position Duties

• Provide high quality customer service to all current and prospective students, as well as others visiting, calling, instant messaging or emailing the Wrangler Express Center/Call Center
• Serve as first contacts by actively engaging and triaging students and community members to ensure that each receives the appropriate assistance to meet their individual needs
• Use decision-making skills to process applications for admissions to the College, various documents and forms related to admissions, and maintain document imaging procedures, etc.
• Guide students in completing the initial steps of enrollment such as applying for admissions, and interpretation of residency questions and requirements to ensure a smooth transition along their educational pathway at the College
• Determine and post designated residency status on each applicant
• Receive high school and college transcripts as officials of the College
• Respond to all student inquiries regarding admissions, financial aid, registration drops, adds, and withdrawals, account balances and holds
• Assist students in learning the various aspects of using the student portal for registration and student information retrieval
• Assist students with updating contact information upon request
• Serve as Cashier, properly receipting monies received while maintaining security over cash funds
• Properly reconcile cash drawer daily and record balance in a daily log
• Advise prospective and continuing students and parents of available payment options
• Guide students in completing the online payment plan
• Direct students in completing the Free Application for Federal Student Aid (FAFSA)
• Advise prospective and continuing students and parents regarding financial aid applications, procedures, eligibility requirements, college policies and availability of federal, state, local and institutional financial aid
• Ability to follow policies and procedures as well as quickly learn new ones, multi-task, troubleshoot, problem solve, and pay particular attention to detail
• Demonstrated success of teamwork skills as well as an ability to work independently
• Participate in community sponsored events to promote College programs and services
• Contribute to and participate in campus-wide success initiatives to transform OC into the number one community college in the nation
• Perform other duties assigned

Minimum Qualifications

• High School degree or equivalent
• Must be willing to work a flexible schedule, evening and Saturday work is required without supervisory oversight.
• Keyboard skills with ability to produce and maintain accurate records and professional quality material
• Demonstrated background in assuming responsibility, initiative, and working under pressure in a fast paced environment
• Demonstrated effective verbal and written communication skills including spelling, punctuation, and grammar
• Work record demonstrating good rapport with the public and a genuine desire to work with a diverse student and community population
• Dependable, particularly regarding time schedules
• Ability to operate standard office machines and software packages
• Ability to follow policies and procedures and quickly learn new ones, multi-task, pay particular attention to detail
• Demonstrated success of teamwork, decision-making and problem solving skills.

The regular operating hours for the Wrangler Express Center at Odessa College during the Fall and Spring semesters are:

• Monday through Thursday: 7:00 AM – 7:00 PM
• Friday: 7:00 AM – 5:00 PM
• Saturday: 9:00 AM – 12:00 PM (occasional)
• Sunday: Closed

Pay: $36,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $36,000