What are the responsibilities and job description for the Chief Information Officer position at OculusIT?
Provide leadership and management onsite at Client location of assigned IT department.
• Know the statement of work (SOW) and full terms of the contract between Client and OculusIT.
• Work with OculusIT to manage the contract/account against contract budget.
• Oversee IT; applications, infrastructure, end user computing, client support and client projects and work plans.
• Set objectives and strategies for the IT department.
• Develop business cases and provide options to our client for suitable technology to streamline all internal operations and help optimize their strategic benefits.
• Work with the expanded OculusIT team to design, implement and customize IT systems and platforms to improve customer experience.
• Facilitate the implementation of new systems, as applicable and within scope, and provide guidance to client IT staff and departmental users within the institution.
• Work closely with OculusIT team and Client CFO, or other client defined contract administrator, to review, assess, and approve purchases of equipment and software.
• Maintain daily communications with the remote OculusIT team to ensure computer and network infrastructure in the institution operates at optimal performance.
• In collaboration with the OculusIT Service Delivery Management, guide and organize IT-related projects.
• Monitor changes or advancements in technology to discover ways the institution can gain competitive advantage.
• Use industry standard metrics and measures to assess team performance (service quality, staffing levels, service levels) and adjust resources and processes accordingly.
• Use industry standard measures to report and review contracts metrics.
• Ensure escalated issues are addressed in a timely manner and that established service levels are consistently achieved.
• Design, monitor, and refine work processes and procedures so that issues are resolved efficiently and by the appropriate level of technical staff.
• Serve as the escalation point for any issues or complaints and ensure they are resolved with an appropriate sense of urgency.
• In concert with the service delivery manager and remote OculusIT team, coordinate resolution of complex issues that involve multiple technical resources and ensure effective use of applicable resources.
• Develop and maintain documentation (policies and procedures), SOPs and internal training materials.
• Ensure all service tickets and projects are logged into ticket/service/project tracking application.
• Develop and maintain client departmental relationships.
• Provide technical product training and basic user functionality training when required.
• Work closely with the OculusIT NOC & SOC, if applicable, to maintain production infrastructure uptime, proactive monitoring of security and performance and reporting deliverables.
Requirements:
• Proven experience as Director of IT or similar IT management role.
• Excellent knowledge of higher education IT systems, applications and infrastructure.
• Background in designing/developing IT systems and planning IT implementation.
• Solid understanding of data analysis, budgeting and business operations.
• Superior analytical and problem-solving capabilities.
• A strong strategic and business mindset.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• BS/BA in computer science, engineering or relevant field; MS/MA preferred.