What are the responsibilities and job description for the Community Outreach Specialist position at Octihealth, Inc.?
Job Summary
We are seeking a motivated, outgoing, and compassionate Community Outreach Specialist to help connect seniors and their families with our home healthcare services. In this role, you will primarily communicate with potential clients, provide information about our services, conduct follow-up calls, and build relationships within the senior community. You will also help expand our referral network by developing partnerships with senior centers, park districts, libraries, community organizations, and other local resources serving older adults.
The ideal candidate is personable, organized, confident speaking with seniors, and comfortable building community relationships both over the phone and in person. Responsibilities also include social media posting, event coordination, outreach tracking, and maintaining records using Excel and CRM systems.
Responsibilities
- Speak with potential clients and seniors to provide information about home healthcare services and answer general questions.
- Conduct outreach and follow-up calls with prospective clients, families, and community contacts.
- Build relationships with senior centers, park districts, libraries, senior programs, and other local organizations to generate referrals and community partnerships.
- Identify and develop new lead opportunities through community outreach and networking efforts.
- Assist with organizing and attending senior events, health fairs, presentations, and community activities.
- Create Facebook posts and assist with social media and marketing efforts to increase community engagement and awareness.
- Maintain organized records of outreach activities, leads, contacts, and follow-ups using Excel and CRM systems.
- Collaborate with management and office staff to support outreach goals and business growth.
- Represent the agency professionally and compassionately within the community.
Qualifications
- Strong communication and customer service skills with a friendly and professional demeanor.
- Comfortable speaking with seniors, families, and community organizations by phone and in person.
- Organized, self-motivated, and able to manage multiple tasks and follow-ups.
- Experience with Microsoft Excel, CRM systems, social media platforms, and general administrative work preferred.
- Previous experience in community outreach, customer service, healthcare, marketing, sales, or senior services is a plus.
- Strong relationship-building and networking abilities.
- Positive attitude and ability to work independently as well as part of a team.
- Bilingual skills are a plus but not required.
- Reliable transportation may be required for local community visits and events.
Join our team and help seniors connect with valuable home healthcare resources while building meaningful community partnerships that support healthier and more independent lives.
Work Location: In person