What are the responsibilities and job description for the Inside Sales and Renewals Representative position at Octave?
Job Location (Short): Atlanta, Georgia-USA | Houston, Texas-USA | Roanoke, Virginia-USA
Workplace Type: Remote
Req Id: 2628
Responsibilities
The key goal for this position is to proactively work with an assigned set of customers, across our various products, to ensure customer software is up to date with the goal of obtaining the highest possible renewal rates. Maintaining and exceeding your target sales goals and supporting the teams’ sales goals.
Main Responsibilities
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.
Workplace Type: Remote
Req Id: 2628
Responsibilities
The key goal for this position is to proactively work with an assigned set of customers, across our various products, to ensure customer software is up to date with the goal of obtaining the highest possible renewal rates. Maintaining and exceeding your target sales goals and supporting the teams’ sales goals.
Main Responsibilities
- Work collaboratively with internal teams to meet customer expectations to secure success and increase renewal rates, across EIMS, Enterprise and Strategic accounts
- Maintaining and exceeding your sales goals while supporting team sales goals
- Maintain the percentage of renewal rate to foster the success and growth of your accounts and the company overall
- Manage and negotiate all existing renewal contracts for an assigned territory of customer accounts
- Probe for additional sales opportunities on all customer calls (implied other spaces)
- Create quotes according to the defined partner and customer discounts for both software and hardware
- Manage CRM database to include creating opportunities, maintaining renewals, updating activity records and customer data as required
- First point of contact for administrative questions in your customer set
- Answer calls and respond to email inquiries in a timely and professional manner
- Effectively negotiate YoY SMA (Support and Maintenance Agreement) increases as required with end-user contract administrator, leveraging Outside Sales Team as needed.
- Effectively learn, understand, communicate, and quote hardware options for client base who buy turnkey solutions
- Receive purchase orders and update opportunity status to prepare for processing and billing
- Communicate in a professional manner order issues to customers, partners and/or internal parties
- Develop a thorough understanding of the products, company business goals and needs
- 2 years with proven experience in Renewals, Sales and/or Account Management
- Experience with managing, maintaining, and running reports in Salesforce or similar CRM
- Positive and motivating attitude when dealing with internal and external customers
- Clear and concise communication skills
- Experience meeting sales goals and maintaining forecast
- Comfortable with a fast-paced environment
- Microsoft Office Suite proficiency; strong excel skills
- Experience in a software sales environment, a plus
- Experience with selling computer hardware, a plus
- College degree preferred
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.