What are the responsibilities and job description for the Senior People Operations Associate position at Ocrolus?
Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.
Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.
Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business.
Senior People Operations Associate
We're looking for a versatile team member to take on a hybrid role spanning People Operations, Recruiting, and Office Management. This is a unique opportunity for someone who thrives as a generalist, enjoys variety in their work, and wants to make a direct impact on both the employee and candidate experience.
Our office is located in FiDi, and we would expect you to be in the office 3-4 days per week, with the remaining days being remote. Occasional flexibility may be required on the exact days and hours, depending on social events or in-office needs.
What you'll do:
People Operations:
The full-time salary range for this role is around $70,000 equity benefits. Base pay offered may vary depending on job-related knowledge, skills, experience, and market location.
Disclosure as required by N.Y.C. Admin. Code
We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.
Our culture is grounded in four core values:
Empathy – Understand and serve with compassion
Curiosity – Explore new ideas and question the status quo
Humility – Listen, be grounded, and remain open-minded
Ownership – Love what you do, work hard, and deliver excellence
We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.
We look forward to building the future of lending together.
Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.
Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business.
Senior People Operations Associate
We're looking for a versatile team member to take on a hybrid role spanning People Operations, Recruiting, and Office Management. This is a unique opportunity for someone who thrives as a generalist, enjoys variety in their work, and wants to make a direct impact on both the employee and candidate experience.
Our office is located in FiDi, and we would expect you to be in the office 3-4 days per week, with the remaining days being remote. Occasional flexibility may be required on the exact days and hours, depending on social events or in-office needs.
What you'll do:
People Operations:
- Support employees throughout their Ocrolus journey, including owning the onboarding and offboarding process, answering questions, and connecting with team members to build relationships and drive engagement.
- Maintain accurate employee records in HR systems, assist with compliance reporting, and help streamline core HR processes.
- Provide day-to-day support for employee questions regarding policies, benefits, or procedures, escalating to senior HR as needed.
- Contribute to People Ops projects to help drive talent density, improve the employee experience, promote our values of Empathy, Curiosity, Humility, and Ownership, and support operational excellence.
- Partner with hiring managers to deeply understand role requirements and align on recruiting strategies.
- Manage the full recruiting lifecycle: posting, sourcing, resume review, phone screens, interview coordination, debriefs, and extending offers.
- Build and maintain strong candidate pipelines across multiple functions by proactively sourcing and engaging passive talent.
- Ensure every candidate has a positive and professional experience, representing Ocrolus' values and culture throughout the process.
- Serve as the point of contact for all day-to-day office needs, ensuring our NYC space is welcoming, well-stocked, and running smoothly.
- Coordinate office logistics such as deliveries, meeting space set-ups, and occasional travel or visitor support.
- Act as a culture carrier, a friendly face who welcomes people and supports social events and other engagement activities.
- 2–4 years of relevant experience in People Operations and Recruiting.
- Strong organizational skills with the ability to manage multiple responsibilities and priorities in a fast-moving environment.
- Excellent interpersonal and written communication skills; comfortable engaging with employees, candidates, and vendors alike.
- A proactive, can-do attitude and willingness to roll up your sleeves to handle both strategic and tactical tasks.
- A high degree of professionalism, confidentiality, and discretion in handling sensitive employee and candidate information.
- Experience in a fast-growing tech or fintech company.
- Familiarity with HRIS and ATS systems such as Justworks, Lattice, and/or Greenhouse.
- Knowledge of New York employment laws and HR compliance best practices.
- Project management experience, particularly in HR or recruiting initiatives.
The full-time salary range for this role is around $70,000 equity benefits. Base pay offered may vary depending on job-related knowledge, skills, experience, and market location.
Disclosure as required by N.Y.C. Admin. Code
- 8-102 and 8-107(32) of the full time salary compensation range for this role when being hired into our offices in New York City.
We're a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.
Our culture is grounded in four core values:
Empathy – Understand and serve with compassion
Curiosity – Explore new ideas and question the status quo
Humility – Listen, be grounded, and remain open-minded
Ownership – Love what you do, work hard, and deliver excellence
We believe diverse perspectives drive better outcomes. That's why we're committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.
We look forward to building the future of lending together.
