Store Manager – New Store Opening

OCHA Matcha | Serramonte Center, Daly City, CA
Full-Time | $32–$35/hour Up to $12,000 Annual Performance Bonus

OCHA Matcha is opening a new matcha-focused café at Serramonte Center in Daly City.

Our approximately 354 sq. ft. store is designed as a compact, high-volume operation.

We are looking for a hands-on, highly accountable Store Manager to join us before opening and help build the store from the ground up.

This role goes beyond traditional day-to-day store management. The Store Manager will work closely with ownership during the pre-opening phase, help lead the store opening process, build the initial team and operating systems, and ultimately take ownership of the store’s daily performance.

What You’ll Do

Pre-Opening

You will join OCHA Matcha before the store opens and play a key role in launch preparation, including:

• Recruit, interview, and help hire the opening team
• Coordinate employee onboarding and opening training
• Build initial staffing schedules and labor plans
• Assist with POS setup, menu setup, payment systems, and operational workflows
• Coordinate with equipment vendors, contractors, and suppliers
• Track equipment delivery, installation, testing, and opening readiness
• Help follow up on permits, inspections, licenses, and other opening requirements
• Assist with inventory setup, ordering systems, receiving, and storage
• Help establish store SOPs, opening and closing procedures, and operating standards
• Support soft opening and grand opening execution
• Resolve last-mile operational issues and ensure the store is ready to open on schedule

Store Operations

Once the store opens, you will take ownership of day-to-day store performance, including:

• Lead, manage, and develop the store team
• Recruit, train, coach, and retain strong employees
• Build schedules and manage labor efficiently
• Maintain excellent product quality, speed of service, cleanliness, and hospitality
• Manage inventory, ordering, waste, and product availability
• Monitor sales, labor, product costs, and other key operating metrics
• Ensure food safety and company operating standards are consistently followed
• Manage customer issues and maintain a high standard of customer experience
• Maintain equipment and coordinate repairs and maintenance when necessary
• Build a strong, accountable, and positive store culture
• Improve workflow, throughput, labor productivity, and peak-hour execution
• Work closely with ownership on store performance and continuous improvement

What We’re Looking For

We are looking for someone who combines strong operational discipline with a willingness to be hands-on.

Ideal candidates will have:

• 2 years of restaurant, café, beverage, retail food service, or fast-casual management experience
• Experience managing and developing hourly employees
• Strong recruiting, scheduling, training, and team leadership skills
• Experience opening a new café, restaurant, or retail food location is strongly preferred
• Comfort working with POS systems, equipment vendors, contractors, and suppliers
• Strong organizational and project management skills
• Ability to handle multiple priorities and solve problems independently
• Strong sense of ownership and accountability
• Willingness to work alongside the team on the floor when needed
• Availability to work weekends, holidays, and peak retail periods

Experience with coffee, matcha, boba, desserts, or other high-volume beverage concepts is a plus.

Compensation

Base Compensation: $32–$35/hour, depending on experience. The Store Manager should generally expect to work approximately 40–45 hours per week

Performance Bonus: Up to approximately $12,000 annually

At a typical full-time schedule, base compensation is expected to be approximately $76,000–$82,000 annually with overtime paid in accordance with California Law, with target total cash compensation for a strong performer of approximately $90,000–$95,000 .

Overtime will be paid in accordance with applicable California law.

Performance bonus may be based on factors including:

• Store sales performance
• Labor management
• Product cost and waste control
• Customer experience
• Operational standards
• Team development and retention
• Overall store execution

Specific bonus structure and performance metrics will be discussed during the interview process.

Benefits

Benefits include:

• 10 days of paid time off per year
• Paid sick leave in accordance with California law
• Free drinks during shifts
• Employee product discount
• Retirement savings plan access
• Additional benefits may be available as the company grows

Why Join OCHA Matcha

This is an opportunity to join a new store before opening and have a meaningful role in shaping how it operates.

You will not simply inherit an existing store. You will help build the team, systems, workflows, and culture from the beginning.

For the right person, there may also be opportunities to take on broader operational responsibilities as OCHA Matcha grows. We have already signed our second lease with 2nd store expected to open in January 2027.

Pay: $32.00 - $35.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $76,000 - $82,000