What are the responsibilities and job description for the Outpatient Referral Coordinator position at Oceans Healthcare?
The Outpatient Call Specialist is responsible for responding to inquiry calls, completing demographic and screening tools and entering data into Wellsky (EMR). This positions also coordinates next steps with the Oceans outpatient facility staff on behalf of the caller and follows up with the caller in accordance with Oceans Mission, policies and procedures and Performance Improvement Standards.
Essential Functions:
- Respond to all inquiry calls and referrals in a consistent and timely manner.
- Complete demographic and screening tool.
- Completes all data in Wellsky (EMR) for each referral/inquiry.
- Demonstrates excellent listening skills and provides appropriate information when necessary. Converts appropriate inquiries to assessments for outpatient services.
- Provides referrals when appropriate.
- Follows established processes to verify outpatient insurance benefits.
- Develops good rapport with outpatient staff at all facilities.
- Completes all tasks and processes necessary to initiate the assessment at the appropriate Oceans facility.
- Communicates with patients and families in manner sensitive to their age, disability and cultural needs.
- Performs other duties and projects as assigned.