What are the responsibilities and job description for the Health Information Systems Support Specialist position at Oceans Healthcare?
The Health Information System (HIS) Specialist is responsible for providing application and training support for the Health Information System (HIS) department. Identifies, researches, and resolves helpdesk tickets. This position is responsible for escalating unresolved issues to the Health Information System Administrator or the application vendor as needed. The HIS Specialist identifies any gaps in user knowledge and may provide or coordinate system training as appropriate.
Position is in office full time in Lafayette.
Essential Functions:
- Serves as level 1 support for the Organization’s Health Information System (WellSky) to include answering tickets, and basic trouble shooting.
- Supports the WellSky system administrator in tasks including but not limited to setting up new users, quality assessment, running reports, etc.
- Supports the HIS Training Manager in tasks including but not limited to scheduling as-needed virtual trainings, verifying training completion for access, preparing training guides for on-site trainings, etc.
- Supports monthly system upgrades of the WellSky application.
- Works collaboratively with the IT department to ensure that the systems are accessible to all stakeholders.
- Consistently demonstrates a service-oriented mindset by providing excellent internal/external customer service. Develops and maintains good interpersonal relationships and partnerships with all departments at the Company.
- Serve in a rotation for afterhours support schedule.
- Completes other assigned.