Supervisor, Quality Control

Job Description

The QC Supervisor plays a critical role in maintaining the high standards that define our products and services throughout the production process. By overseeing inspection, calibration and testing activities, they ensure all products meet established quality criteria before they reach customers. This role involves close collaboration with cross-functional teams to implement quality protocols, analyze performance data, and recommend process improvements.

Key responsibilities include planning and managing inspections, supervising inspection teams, and verifying the quality of both incoming materials and finished goods. Success in this role requires a deep understanding of manufacturing and assembly processes, as well as the ability to effectively coordinate resources and schedules to ensure timely quality assessments. Clear and effective communication of inspection results and status updates to teams across the organization is essential for driving alignment and continuous improvement.

Through strong leadership and a commitment to regulatory compliance, the QC Supervisor fosters a culture of quality, helping to uphold the company’s reputation for excellence and customer satisfaction. Their contributions are vital in building consumer trust, enhancing brand loyalty, and supporting the organization’s long-term success.

QC Supervisors are responsible for leveraging their expertise and applied technologies to:

• Monitor production and project progress to supervise and direct auditors, technicians, and inspectors to establish priorities, and ensure the department allocates its resources effectively.
• Providing support and guidance to team members to ensure they perform their duties effectively.
• Enforce manufacturing practices and other quality-related standards.
• Create inspection procedures for new products that require fabrication.
• Function as change agents, using Quality Assurance methods to promote a culture of defect prevention.
• Integrate quality processes throughout the organization to drive performance improvement and reduce the Cost of Poor Quality (COPQ) in products and services.
• Apply and analyze product qualification, testing, and inspection procedures, which may include Source, Receiving, In-Process, First Article Inspection (FAI), Final, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) inspections, to ensure and document product fitness for use.
• Implement the requirements of Quality Assurance Plans developed by the Quality Assurance Manager and/or Program Manager where applicable.
• Perform Quality audits as assigned by the Quality Assurance Manager to verify implementation or compliance to the Quality Management System.
• Understand human factors and motivation to influence quality outcomes.
  
  

The successful QC Supervisor will play a critical role in ensuring we consistently deliver high-quality products to our customers, on time and at a value that maximizes satisfaction and encourages repeat business.

Requirements

The QC Supervisor role is fully aligned with Oceaneering’s Quality Mission, which is to ensure flawless conformity to customer requirements by:

• Delivering processes and tools designed to monitor, inspect, assess, and improve work practices.
• Developing innovative solutions to be preventative, adaptable, and outperform customer expectations.
• Driving a culture of, and competence in, continuous improvement.
  
  

Responsibilities

• Support Management of Quality Control Budget: Provides supports to Segment and Function Management through effective budget management and planning by forecasting accurately, improving efficiency, and maintaining cost control through the identification and removal of non‑value‑added activities.
• Supervise Quality Department Staff: Directly manage employees within the Quality Control Department, ensuring adherence to organizational policies and relevant laws. Responsibilities include interviewing, hiring, and training staff; planning and assigning tasks; evaluating performance; administering rewards and discipline; and addressing employee concerns and resolving issues.
• Engage with Segment Leaders: Collaborate with Segment leaders to identify key operational needs. Establish a shared understanding of process alignment, distinguishing between service line-specific processes and those that can be provided through shared services.
• Manage Inspection Activities: Oversee inspection processes to ensure they remain relevant, meet business requirements and quality standards.
• Support Supplier Quality Initiatives: Serve as the liaison between Supplier Quality Engineering (SQE) and Supply Chain Management, providing timely data and feedback to support supplier quality activities and initiatives.
• Develop Critical Quality and Process Metrics: Design and implement processes focused on Critical to Quality (CTQ) and Critical to Process (CTP) elements to drive quality improvement.
• Conduct Quality Risk Assessments: Lead quality-based risk assessments to identify critical activities and evaluate the competencies of employees involved in these processes.
• Support COPQ Reduction: Assist Segment in gathering Cost of Poor Quality (COPQ) data and identify projects aimed at reducing COPQ.
• Root Cause Analysis & Coaching: Conduct root cause analyses and risk assessments, providing coaching to Managers, Supervisors, and Technicians to address quality issues and implement corrective actions.
• Data Analysis and Continuous Improvement: Analyze data, identify trends, and lead projects aimed at reducing nonconformances, corrective actions, COPQ, and driving continuous improvement initiatives.
• Maintain QMS System: Oversee the Quality Management System (QMS), reviewing and verifying procedures as needed, and facilitating the development of new procedures to ensure ongoing compliance and effectiveness.
• Develop Common Operational Processes: Support the creation and administration of standardized processes for both operations and support departments to improve efficiency and consistency.
• Support Management Reviews: Provide data and analysis to facilitate management review meetings, ensuring that business units have the necessary information for decision-making.
• Develop Metrics and KPIs: Assist in the creation of performance metrics and Key Performance Indicators (KPIs) that align with overall business goals and the Enterprise Service Objectives (ESO).
• Support Audits: Support internal and external audits, including those for ISO certifications (ISO 9001, 29001, 14000, 18000), FPAL verification, and other relevant certifications.
• Perform Additional Duties: Undertake other tasks as assigned by management, within the scope of the position, to support business objectives.
• Support Ad-Hoc Responsibilities: Aid with any other duties as required, ensuring flexibility and adaptability to business needs.
• Lead Special Projects: Manage and lead specific projects as directed by management, ensuring successful outcomes and alignment with organizational priorities.
• Ensure Workplace Safety: Promote and ensure compliance with safety policies and procedures, maintaining a safe working environment for all employees.
• Comply with Health, Safety, Environmental, and Quality Systems: Adhere to company Health, Safety, Environmental, and Quality Systems in the execution of all responsibilities.
• Integrated Management System Compliance: Perform all tasks with due diligence, ensuring compliance with the company’s Integrated Management Systems (IMS).
• Promote Environmental Sustainability: Identify opportunities to reduce waste and implement environmentally friendly practices, contributing to the organization’s sustainability goals and continuous environmental improvement.
  
  

Qualifications

• Undergraduate Degree relevant to position (i.e., Quality, Industrial Technology, Applied Science, Business, etc.) and/or equivalent experience.
• 3 to 5 years’ experience in Quality Control Supervision.
  
  

About Us

Oceaneering began in 1964 as a Gulf of Mexico-based diving company called World Wide Divers. Today, we are a leading global provider of engineered products and services to several industries, including energy, defense, aerospace, entertainment/theme parks, materials handling, and science and research.

We thrive by creating industry-changing technically creative solutions for the most complex operational challenges under water, on land, and in space.

At Oceaneering, we believe in managing our business in a way that promotes safety and health, the environment, and strong ethics, while supporting the communities in which we live and work.

Equal Opportunity Employer

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors.

About The Team

Our Manufactured Products group offers several world-class global manufacturing facilities serving multiple industries including energy, material handling, and entertainment ride systems. We have decades of experience in engineering, design, testing and qualification of hardware for any specification, including subsea umbilicals, junction plates, distribution units, termination assemblies, clamps, flanges, and more. For the material handling industry, we produce safe, reliable, and flexible mobile robotics solutions. For the entertainment industry, we deliver innovative ride systems engineering and automated people mover vehicles.