What are the responsibilities and job description for the Order Processing Specialist position at OCEANCLOUD?
Job Summary
We are looking for a detail-oriented and dependable Order Processor to join our team. You will be responsible for handling Fulfilled by Merchant (FBM) orders and coordinating shipments from various e-commerce platforms including Amazon, eBay, Shopify, and Walmart. This role involves daily tasks such as printing shipping labels, preparing packages, and maintaining order accuracy.
Key Responsibilities:
- Order Management: Receive, review, and process customer orders accurately, ensuring all information is correct and complete.
- Shipping & Labeling: Print shipping labels, pick and pack items (primarily books), and ensure timely dispatch to customers.
- Inventory Coordination: Work closely with the warehouse and inventory team to check stock availability, reserve items, and manage backorders.
- Customer Communication: Act as the primary point of contact for order-related inquiries. Communicate with customers regarding order status, delays, or issues.
- Documentation: Maintain organized records of orders, invoices, and shipment details.
- Issue Resolution: Identify and resolve any issues related to orders, including payment discrepancies, returns, and replacements.
Requirement:
Education: College degree required; additional certifications in logistics or supply chain management are a plus.
Experience: Prior experience in e-commerce order fulfillment, shipping, or warehouse operations is preferred.
Skills:
- Proficient with Microsoft Excel and shipping platforms.
- Experience with e-commerce platforms and/or ERP systems is a plus.
- Strong attention to detail and organizational skills.
- Able to work independently and manage multiple tasks efficiently.
- Comfortable performing physical tasks such as packing and handling shipments.
If you are motivated by working in a collaborative environment and have a passion for logistics, we encourage you to apply for this exciting opportunity as an Order Processor.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- Bachelor's (Required)
Ability to Relocate:
- Kent, WA 98032: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $27