Records & Office Assistant

Records & Office Assistant

$40,000 - $45,000 - FALL RIVER, MA

Full-Time | Excellent Benefits | Flexible Hours

At Bay Coast Behavioral, our File Clerks play an important role in keeping our clinical and administrative operations organized, accurate, and running smoothly. You'll help maintain the integrity and quality of our clients' medical records, coordinate confidential information, and work closely with clinical and administrative staff to ensure documentation is complete and up to date.

If you're organized, detail-oriented, dependable, and enjoy being the person who keeps things moving behind the scenes, this could be a great fit for you.

We're looking for someone who takes pride in their work, communicates well with others, and understands the importance of accuracy and confidentiality in a behavioral health setting.

Why You'll Enjoy Working at Bay Coast

A Team That Works Together

You won't be working in isolation. Our File Clerk works closely with clinical and administrative team members to keep documentation organized and ensure important information is where it needs to be.

Meaningful Work Behind the Scenes

While you may not provide direct clinical services, your work helps our treatment teams maintain accurate records and provide quality care to the children, families, and adults we serve.

A Supportive Work Environment

We're proud of the culture we've built at Bay Coast Behavioral. We believe in being welcoming, respectful, collaborative, and supportive of one another.

We want our employees to have opportunities to grow—not only professionally, but personally as well.

What You'll Do

As a File Clerk, you'll be responsible for maintaining and supporting the quality and organization of client medical records and related administrative documentation.

Your responsibilities will include:

• Processing and performing quality assurance reviews of client charts
• Processing charts for discharged clients
• Checking client eligibility as needed or requested
• Processing incoming and outgoing requests for information with a valid Release of Information
• Processing overflow documentation
• Updating client information as requested
• Filing, maintaining, and digitizing records
• Maintaining a tickler system to track missing or requested documentation
• Following up with clinical staff regarding outstanding documentation
• Providing updates regarding outstanding documentation during weekly administrative meetings
• Maintaining office and supply inventory
• Attending weekly administrative meetings
• Maintaining confidentiality and appropriately handling sensitive client information
• Performing other administrative duties as assigned

Who We're Looking For

We're looking for someone who is organized, dependable, detail-oriented, and comfortable working with confidential information.

The ideal candidate is someone who:

• Is at least 18 years old
• Has a High School Diploma or GED
• Has at least 1 year of experience in an office environment
• Has basic computer skills
• Is comfortable working with electronic and/or paper records
• Has strong organizational and attention-to-detail skills
• Can identify missing or incomplete information and follow up appropriately
• Communicates professionally and respectfully with coworkers and clients
• Can maintain a composed and professional demeanor in a busy work environment
• Is able to work independently while also being a collaborative member of the team

Experience in healthcare, behavioral health, medical records, or a similar administrative setting is a plus, but we're interested in candidates who demonstrate the right combination of organization, reliability, professionalism, and attention to detail.

Compensation & Benefits

This is a full-time position with a competitive starting salary and an excellent benefits package.

Starting salary: $XXXXXX, based on experience and qualifications.

Our benefits include:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid holidays
• Paid sick time
• Paid vacation time
• Flexible scheduling options
• A supportive and collaborative work environment
• Opportunities for professional and personal growth
• Additional employee benefits and perks

We're continually looking for ways to provide benefits that make a meaningful difference in our employees' lives—not simply check boxes on a benefits sheet.

Why Bay Coast Behavioral?

Bay Coast Behavioral provides an array of behaviorally based treatment and mental health services to children, families, and adults.

We're a growing organization, but we haven't lost sight of what matters most: the people we serve and the people who make that service possible.

We're not interested in creating a workplace where employees feel like a number.

We believe great care starts with taking care of the people providing and supporting that care.

Our administrative team members are an important part of that mission. The work you do behind the scenes helps our clinical teams stay organized, maintain quality documentation, and ultimately provide better service to our clients.

If you're an organized, dependable professional looking for a stable position where your work matters, your contributions are valued, and you're part of a supportive team, we'd love to meet you.

EEO STATEMENT

Bay Coast Behavioral is an equal opportunity employer. We are committed to providing a welcoming and respectful workplace and consider qualified applicants without regard to race, color, religion, age, sex, national origin, disability, veteran status, or other legally protected status.

Bay Coast Behavioral is accredited by CARF. CARF accreditation is an official recognition that an organization is guided by internationally recognized service standards and best practices.

Salary : $40,000 - $45,000