What are the responsibilities and job description for the Customer Service Agent (CSA) — Part-Time position at Ocean State Aviation?
Company Overview
Ocean State Aviation, founded in 2005, is a leading provider of Ground Support Equipment (GSE), Ground Handling, and Deicing services at T.F. Green Airport. Our dedicated team brings over 40 years of combined experience in various aviation services, committed to delivering high-quality, cost-effective solutions that ensure on-time performance for our clients.
Job Summary
Ocean State Aviation (OSA) is seeking dependable, customer-focused individuals to join our airport operations team as Part-Time Customer Service Agents (CSAs).
Customer Service Agents play an important role in providing a safe, efficient, and professional experience for our passengers while supporting daily airport operations.
Responsibilities
- Provide professional and courteous customer service to passengers.
- Assist passengers with check-in, boarding, baggage, and general travel questions.
- Operate computer systems and airline/customer service applications.
- Verify passenger information and travel documents as required.
- Assist with boarding and deplaning passengers.
- Support gate and ticket counter operations.
- Assist with baggage handling and other airport operational duties.
- Perform aircraft cabin cleaning and security/search procedures as assigned.
- Follow all company, airline, TSA, airport, and safety procedures.
- Maintain a clean, organized, and professional work environment.
- Work effectively as part of a team in a fast-paced airport environment.
- Perform other duties as assigned.
Qualifications & Requirements
- Open availability is required, including mornings, evenings, weekends, holidays, and varying shifts.
- Must be willing and able to work long or extended shifts when operational needs require.
- Ability to stand and walk for extended periods.
- Ability to frequently bend, stoop, reach, kneel, and move around aircraft and airport facilities.
- Ability to lift, carry, and handle items weighing approximately 50–70 lbs.
- Comfortable working indoors and outdoors in varying weather conditions.
- Strong attention to detail and ability to follow procedures accurately.
- Basic computer skills and ability to learn new computer systems.
- Strong communication and customer service skills.
- Dependable, punctual, and able to work effectively as part of a team.
- Ability to remain professional and composed in a fast-paced environment.
- Must be able to pass all required airport security, background, and employment screening requirements.
Employee Benefits
- Flight benefits
- Opportunity to work in a fast-paced airport environment
- Opportunities for growth and advancement within the company
What We're Looking For
We are looking for team members who understand that airport operations require reliability, accountability, teamwork, and attention to detail. The ideal candidate is adaptable, dependable, willing to work flexible hours, and able to provide excellent customer service while meeting the physical and operational demands of the position.
Position: Customer Service Agent (CSA)
Employment Type: Part-Time
Pay: $17.00 per hour
Location: TF Green International Airport (PVD) – Warwick, RI
Pay: From $17.00 per hour
Benefits:
- On-the-job training
- Paid training
Work Location: In person
Salary : $17