What are the responsibilities and job description for the Spa Coordinator position at Ocean Spa Long Island, LLC?
Overview
We are seeking a dedicated and enthusiastic Spa Coordinator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our spa, providing exceptional customer service, and enhancing the overall guest experience. This position requires strong communication skills, a passion for wellness, and the ability to manage various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and assist clients upon arrival, ensuring a welcoming atmosphere.
- Manage appointment scheduling using POS systems, ensuring optimal booking efficiency.
- Provide product demonstrations and educate clients on spa services and retail products.
- Supervise spa staff, offering guidance and support to enhance team performance.
- Handle cash transactions accurately, including cashiering and cash handling duties.
- Maintain inventory levels through effective stocking and merchandising of retail products.
- Upsell services and products to enhance the client experience and meet sales goals.
- Address client inquiries and concerns with professionalism and excellent phone etiquette.
- Collaborate with team members to ensure cleanliness and organization of the spa environment.
Requirements
- Previous experience in a customer service role, preferably within a spa or retail environment.
- Supervising experience is a plus, demonstrating leadership capabilities.
- Familiarity with POS systems for efficient transaction processing.
- Strong communication skills, both verbal and written; bilingual candidates are encouraged to apply.
- Basic math skills for handling transactions and inventory management.
- Experience in retail sales, including upselling techniques and retail math knowledge.
- A passion for wellness and an understanding of spa services is highly desirable.
- Must be able to work Saturdays. Join our team as a Spa Coordinator where you can contribute to creating an exceptional experience for our guests while developing your career in the wellness industry.
Job Type: Part-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $20 - $23