Retail Sales Associate

Summary: 

To offer superior customer service while actively selling merchandise and assisting management in merchandising, understanding inventory control, special events and daily operational duties.

Essential Duties and Responsibilities:

• Assist customers with purchases in a courteous, cheerful, positive, and helpful manner.
• Know product features and benefits to promote multiple selling and up selling.
• Know and address members by name, acknowledge all customers upon entrance to each shop in a professional, personable, positive manner.
• Open shop on time and be ready for customers as soon as shop is open.
• Shop must be 100% clean, straightened and stock before leaving each evening.
• Put new merchandise out as soon as it arrives.
• Re-stock merchandise daily and continuously maintain shop’s appearance throughout the day by refolding, straighten, restock merchandise and work space area.
• Maintain daily housekeeping standards by dusting, cleaning and vacuuming each day and as needed.
• Adhere to set merchandising standards and operational standards.
• Close out each day by balancing day’s business and turning in proper paperwork.
• Maintain accurate accounting of newspaper procedures if applicable.
• Maintain proper inventory levels of merchandise and supplies in store.
• Micro soft excel and word experience preferred

Supportive Functions:

• Assist in inventories whenever requested
• Assist in other retail shops when needed or retail special events.
• Promote our Club owned stores by referral.
• Cover other shops at lunch break.
• Change displays if running low in groupings.
• Keep all displays fresh and interesting.

Qualifications:

• Have an outgoing personality
• Strong communication skills
• Ability to remember member’s names and use it each time you see them.
• Flexible and must be a TEAM player
• Create rapport with customers, feel comfortable interacting with strangers.
• PC skills to understand our PO system EXCEL and WORD.
• Basic math skills regarding counting money, giving change and balancing end of day reports.
• Able to lift, move heavy objects.

Additional Requirements:

• Vacations are taken between June 1 and November 1, not during season.
• Work weekends, nights, extra days or overtime when requested by manager.
• Must wear neatly pressed uniform at all times and adhere to Club’s policy.
• Always wear name tag at work.

Education and/or Experience                                             

High school education. Previous retail sales experience a plus.

Language Skills                                            

Must be able to comprehend the English language in order to communicate with co-workers and fully understand job assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:

·        Must be able to stand for long periods of time.

• Must be able to reach, grab and lift objects over shoulder height
• Must be able to squat and kneel down on regular basis
• Must be able to bend & twist upper body to reach up, down or side-ways on regular basis            

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Be a team player and provide lateral service.

·        Follow Ocean Reef Club Associate Handbook and Quality Job Standards.

·        Be able to endure outside weather conditions; heat, rain, cold, and at times high winds.

·        Be willing and able to work when needed, including weekends & holidays.

Attendance, Appearance and Conduct:

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.

Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional. 

As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, change is workload, rush jobs or technological developments) dictate.