Director of Member Events

"The Strategic Leader & Creative Driver Behind Every Major Club Event."

You're not just running logistics—you’re shaping experiences, managing people, keeping budgets in check, and ensuring every event reflects the club’s standards and member expectations. The primary function is to work in collaboration with multiple departments and committees on the development and coordination of Member Events. This exceptional individual will provide leadership & direction to staff; in the planning, training, coordination and evaluation of all Member Events.

MAJOR RESPONSIBILITES/DUTIES

• Responsible for overall program and logistics planning for events including:
• Produce top level event based on a strong logistics plan – working towards “zero deficits”
• Coordinate the creation & distribution of marketing material with communications department.
• Recruit members to serve on Social Committees (as needed)
• Create and oversee annual event calendar
• Develop and track budget and timeline
• Develop and implement logistics plan
• Execute events with superior customer service to Members and partnering departments.
• Supervise ticket sales, registration & similar activities
• Create and supervise staff roles as appropriate to the event
• Assist in the collection, review and analysis of historical meeting & event data (attendance, room block, weather, venue changes, etc.) in order to predict future trends.
• Ensures event overviews and supporting documents are created and distributed
• Produce post event revenue and expense report
• Coordinates Member Events & Services which may involve decision making input from partnering departments, managing event process, coordinating meetings, preparing, monitoring and distributing event budgets.
• Liaise with event Committees & Club Leadership on the development of marketing materials & announcements with regard to the event.
• Develops new events with long term goals in mind, while concurrently producing outstanding existing events, from concept to completion, ensuring they operate smoothly, efficiently and drive to achieve a balanced budget.
• Responsible for all communications and networking in support of Member Events & Services and assist with development of new event & service opportunities.
• Monitors Time Edits
• Conducts 90 day and one year associate reviews.
• Be able to responsibly drive a road cart and complete required safety courses.
• Email & voicemail are responded to within 24hrs.
• Find resolution to members challenges as can be reasonably accommodated
• All other duties and responsibilities as assigned

QUALIFICATIONS

• Post-secondary diploma required, preference for post-secondary degree, in a related field (preferably Marketing, Public or Community Relations, Event Planning), and two years of experience in event planning and/or services (Concierge, Account Services), preferably in the private club community.
• The ability to work well independently on several projects concurrently, and possess excellent communication, organizational and creative thinking skills.
• Experience in planning and implementing events including expertise in attracting participation; proven track record in developing and implementing promotion plans; print production expertise and knowledgeable in social media platforms.
• Software proficiency in Microsoft Word, Excel, Power Point, Access, Outlook is required; knowledge and experience in Publisher, Adobe, Delphi, and Visual One is preferred.
• Extensive experience working with executives, committees, associates and managing, supervising and orientating people for events.
• Excellent written and oral interpersonal communication with marketing and communications skills; media relations experience is an asset
• Strong initiative and customer service orientation; volunteer  management skills an asset
• Demonstrated leadership abilities, resolution skills and conflict management
• Project Management, organizational and prioritizing skills; problem solving and organizational skills; attention to detail is imperative
• Demonstrated high energy level and flexibility, pleasant persona coupled with sound judgment; flexible, discreet and able to maintain confidential information, knowledge of correct protocol for specific situations.
• Experience and comfort with facilitation of committee meetings
• Office administration experience
• Ability to handle multiple tasks and meet deadlines
• Ability to produce and manage annual budget

PERFORMANCE CRITERIA

• Ability to keep current with trends in event strategy, client relations, customer service and all in support of ORC and personal professional development by participating in conferences, workshops and other training opportunities
• Ability to bring energy, creativity and community relations expertise that will make a substantial impact on ORC events and services while enhancing the image and promote positive relationships of Member Events, Concierge/Member Guest Services & Account services with Members.
• Express a genuine interest in the welfare of ORC Members, congruent values with the Club’s vision, a strong commitment to the goals of the Club.
• Entrepreneurial skills, the ability to multi-task, and a proven ability to meet goals are core requirements to ensure a professional execution of all related events.
• Must be a team player, and have the ability to work with a diverse group of individuals (ranging from ORC executives, board members, directors, managers, associates and volunteer committee members), work in a team environment and be self-motivated.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, change is workload, rush jobs or technological developments) dictate.