What are the responsibilities and job description for the Guest Services Agent - Full Time, Year Round Position position at Ocean Edge Resort & Golf Club?
Ocean Edge Resort on beautiful Cape Cod is seeking candidates for:
Guest Services Agent - Full Time Year Round Position Available
A Guest Services Agent at Ocean Edge Resort focuses on providing efficient service and creating memorable experiences by making connections with all of our guests and members. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude.
The Guest Services Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out. In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment.
Key Responsibilities Include:
- Maintain complete knowledge at all times of:
- all hotel features, services and hours of operation
- all room types, numbers, layout, décor, appointments and location
- all room rates, special packages and promotions
- daily house count and expected arrivals/departures
- room availability for any given day
- scheduled group activities
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Access all functions of computer system according to established procedures and standards.
- Ensure that workstation remains neat and organized with all needed supplies.
- Answer department telephone using established greeting and appropriate telephone etiquette.
- Promote positive guest relations to all individuals approaching the front desk.
- Handle guest complaints in a timely and efficient manner.
- Process all guest check-ins according to established hotel requirements.
- Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Work Location: In person
Salary : $18 - $19