Dual Rate Lead Surveillance Operator

Title: Dual Rate Lead Surveillance Operator

Requisition ID#: 3773

Location:

Berlin, MD, US, 21811

Property: Ocean Downs Casino

Pay Range: 16.50

About Ocean Downs Casino

Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.

Job Summary

Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. This is a full time, year around position with an excellent compensation package. This includes medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options. If you possess the desire to work for a great company, then we would love to have you!

Essential Duties And Responsibilities

• Responds to calls requesting the need for surveillance coverage.
• Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report and record procedural violations and unusual activities.
• Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
• Prepares additional reports as needed.
• Conducts tape reviews as assigned.
• Documents equipment malfunctions.
• Responsible for supervision and training of staff in absence of Supervisor or Manager.
• Manage operation of surveillance monitor room and coordinate activities related to surveillance of slot machines, cage operations, count rooms and the surveillance monitor room when Manager is not present.
• Review all daily logs, incident reports and composite taping.
• Responsible for compliance with State Lottery Regulations, Internal Controls and company Policies & Procedures.
• Promotes outstanding customer relations.
• Promotes honesty and trust amongst the team.
• Performs all other duties as assigned.
  
  

Required Skills And Abilities

• Vision must be correctable to 20/20.
• Strong computer skills, proficient in Microsoft Office products.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.
  
  

Education And Experience

• Previous experience in casino surveillance preferred.
  
  

Physical Requirements & Working Conditions

• Must be able to sit for long periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.
  
  

OCEAN DOWNS CASINO

Ocean Downs has been delivering exceptional entertainment experiences in Maryland’s Eastern Shore region, combining horse racing, casino gaming, live events, and dining—all in a community-focused setting that celebrates the spirit of Eastern Shore hospitality.

All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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