What are the responsibilities and job description for the Shift Manager Sportsbook position at Ocean Casino Resort?
The Shift Manager Sportsbook is responsible for overseeing the operations of the Sportsbook department during their assigned shift. This includes approving, limiting, and/or denying wagers, scheduling of staff, and ensuring compliance with state and federal regulations.
Position Responsibilities
- Supervise and Monitor: Oversee Sportsbook Ticket Writers, ensuring all sports wagering activity follows company guidelines.
- Training and Development: Assist with the training and the overall day-to-day development of Sportsbook Ticket Writers.
- Cash Management: Verify that all cash drawers are accurately maintained and reconciled daily.
- Customer Service: Address escalated customer disputes, questions and other concerns.
- Sports Betting Knowledge: Maintain a thorough understanding of wagers, odds, and bet types for sporting events. Stay apprised of major leagues, teams and player news.
- Communication: Effectively communicate wagering rules to patrons.
- Bet Monitoring: Track unusual betting patterns that may indicate guideline violations.
- Responsible Gaming: Identify and report any customer who may be at risk of Responsible Gaming issues and advise accordingly.
- Regulatory Compliance: Ensure all activities comply with all state and federal gaming regulations and effectively monitor Sportsbook activity for regulatory violations.
Essential Functions
- Physical Requirements: Stand for the entire shift and move throughout the property.
- Flexible Schedule: Must be able to work flexible shifts including nights, weekends, and holidays.
- Environmental Exposure: Work in a casino environment with exposure to secondhand smoke, excessive noise and stress related to servicing customers in a fast-paced environment.
- Physical Ability: Lift, push and pull up to 20 pounds.
- Minimum one (1) year prior cashiering/money handling experience preferred.
- Previous supervisory experience preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Must be computer competent with the aptitude to learn new systems.
- Ability to work well under pressure.
- Free meal on shift
- Training & Development
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
Our cash compensation amount for this role is targeted at $46,500 to $60,500 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.
Salary : $47 - $61