What are the responsibilities and job description for the Santa Desk & Line Host/Hostess - Santa's Hideaway Adventure (Seasonal) position at Ocean Casino Resort?
About the Role
Bring the magic of the holiday season to life! As one of our Host/Hostess at Santa’s Hideaway Adventure, you’ll be the cheerful first point of contact for guests arriving. The role requires you to create a warm, festive atmosphere while ensuring that families enjoy a positive and memorable experience
***Please Note- This is a Seasonal role with a tentative start date of October 15th***
Position Responsibilities
- Greet guests with a positive, energetic and professional manner.
- Book reservations utilizing the company reservation system
- Answer phones according to established standards
- Manage guest flow to minimize wait times and maximize revenue by awareness of business needs/volumes
- Drive positive customer experiences and assist with any guest issues
- Maintain established company and departmental uniform, appearance, and hygiene standards at all times
- Maintain a clean and organized work station at all times
- Complete opening/closing duties as assigned and also completed in an efficient, accurate and timely manner
- Use of radios with headsets and earpieces for communication may be utilized in designated outlets
- Awareness of all activities happening at Ocean
- Knowledge of safety/guest liability procedures for guests and employees
- All other tasks as assigned
Essential Functions
- Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
- Must be able to work irregular shift assignments, including days, nights, weekends and holidays..
- Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, answering questions, monitoring the line queue, encourage upsell opportunities, checking out guests etc.
- Must be able to stand, sit, bend and twist for an entire shift and be able to move throughout the casino/hotel areas.
- Ability to work under pressure in a fast-paced environment with multiple priorities
- Must be able to read, write and understand English.
- A passion for the holiday season and creating memorable experiences
- Availability for evenings, weekends and peak holiday hours
- Dependable, enthusiastic, outgoing, and professional attitude
- Comfortable greeting and working with families and children
- Must have a minimum of six months’ experience as a host/hostess in a high volume and/or kid-friendly environment.
- Ability to work in a high pressure environment
- Must have reliable transportation
- Free meal on shift
- Training & Development
- Free onsite garage parking
- One free photo package per staff member during the season
- Pay Rate: $22.00/per hour
***Please Note- This is a Seasonal role with a tentative start date of October 15th***
Salary : $22