Rooms Controller - Front Office- Full Time (GRAVE SHIFT)

About the Role

The Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.

Position Responsibilities

·         Complies with all New Jersey/CCC regulatory requirements

·         Adhere to established company and departmental procedures, guidelines, and policies at all times

·         Facilitates communications between the various hotel/casino departments and the Front Desk

·         Ensure prompt and courteous check in/check out of hotel guests

·         Assist with checking rooms to verify the status of hotel reservations

·         Generates, verifies, and distributes hotel reports necessary for Front Desk Operations

·         Balancing guest folios and ensuring that every reservation has a valid payment method

·         Assisting our guests and VIP clientele with all their accommodations.

·         Resolve guest complaints and increase guest retention.

·         Respond and assist to phone inquiries from internal and external guest

·         Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurants

·         Processing all forms of settlement methods

·         Verifying team member banks at the end of the shift and reporting discrepancies

·         Handle guest packages and post charges in the system

·         Assist with training and developing new team members

·         Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications

·         Assist with deliveries, flowers, packages, wheelchairs and scooter

·         Coordinate special requests, such as spa appointments or celebrations

·         Other duties as defined by the management team

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Problem-solving ability and resourcefulness     
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to stand for an entire shift
• Must be able to lift/push/pull up to 50 lbs.
• Travel to/from work and on-site attendance to perform the essential functions of the job

·          

·         Computer proficiency

·         Customer service experience, preferably in hospitality is required

·         Ability to effectively communicate in English (Read, Write, Speak and Understand )

·         Professional appearance and demeanor

·         High school diploma or equivalent GED preferred

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Pay Rate: $19.00/hour

Salary : $19