Group Home Manager

• Manages their assigned program(s) in accordance with the OTC’s Code of Ethics and Mission Statement by promoting ethical behavior, establishing professional relationships and providing guidance in decision-making situations.

• Follows established OTC policies and procedures, adheres to the Employee Handbook and maintains compliance with Division of Developmental Disabilities (DDD) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations and applicable state/local/federal regulations at all times.

• Has a typical schedule, Monday through Friday 8:00am - 4:00pm, however, is required to be flexible and adjust their schedule according to program needs. May flex their hours, or may receive compensation time based on excess hours worked according to OTC policy. Will need to work evenings, weekends and holidays to ensure appropriate staffing ratios are maintained in their assigned programs.

• Scheduling: Ensures proper staffing levels and work distribution within assigned program site in accordance with Annex A / program descriptions and the assessed support needs of the Consumers.

• Provides on-call and program support to effectively manage a 24 hour/7 day a week program for Residential Consumers.
  • Manages and fills all callouts received, leaving no shift short-staffed.
  • If unable to fill a shift, is required to work the vacant shift.

• Conducts regular staff meetings and attends program management meetings to promote a constant flow of information, open discussions, knowledge sharing and to keep staff well-informed.

• Provides supervision and oversight of direct reports. Manages the ongoing job performance of direct reports; develops and communicates performance goals, completes performance evaluations within established timeframes; provides feedback, develops and takes action on performance improvement plans and determines and implements disciplinary action as needed.

• Ensures that all assigned staff are trained and up-to-date on required training in accordance with state licensing regulations and accreditation standards.

• Appropriately delegates work responsibilities fairly, ensuring that staff have the appropriate skills and tools to complete job assignments.

• Provides supervision and guidance to Residential Direct Support Staff and Assistant Supervisors regarding the daily care, acquisition of goal skills, community participation, and supervision, support & safety of Consumers.

• Actively participates in IDTs and Team meetings comprised of Guardians, Supervisors, Support Coordinators and Consumers to provide and obtain information regarding the ISP, review baseline goals, identify individual strengths and weaknesses, evaluate progress of Consumer regarding attainment of goals, determine the need for modifications to existing goals, combine goal teaching or rehabilitation and development strategies for best possible outcome and discuss concerns to ensure overall ISP effectiveness

• Ensures that the ISP is implemented appropriately to support the Consumer’s life goals, increase individual skill development, decrease problem behavior and meet the Consumer’s specific rehabilitation needs.

• Ensures the accurate and timely completion of all documentation as required by state regulations and as determined by OTC Policies; e.g., daily logs, monthly progress reports, daily goal reports, assessments, daily financial transactions, Medication Administration Records, behavioral data sheets, GERs/UIRs, monthly summaries, inspection checklists, billing attendance, Therap documentation, etc., as applicable within specific program site.

• Ensures that facilities are maintained in accordance with Division of Developmental Disabilities (DDD) regulations and OTC standards to ensure proper care and safety for the Consumers.

• Monitors the use of vehicles assigned to the program site. Ensures that vehicle logs are being filled out appropriately and that the ongoing, routine maintenance and cleanliness of the assigned vehicles is taking place.

• Coordinates all aspects of scheduling and transportation for Consumers for community-based activities, personal needs and medical appointments.

• Provides direct care to Consumers, as needed. Maintains levels of support and supervision as defined in behavior plans, IHPs and ISPs when applicable.

• Ensures that all medical needs of the Consumers are met, including ensuring that all medical appointments are completed, medications are stored and administered appropriately and the required documentation is maintained.

• Ensures implementation of approved menu plans and special diets.

• Ensures budgetary compliance by monitoring all direct costs incurred and efficiency of spending for program site and Consumers within area of responsibility. Contributes in ensuring that program site operates within the established fiscal budget and provides input to management for annual budget preparation for program site.

• Provides oversight and accurate documentation of entrusted funds for Consumer in specific program site.

• Establishes effective communications with Consumer, parents, guardians and other family members, healthcare personnel, Support Coordinators, program management and coworkers across Programs and functions, etc.

• Effectively resolves problems that involve people, things and processes that require general logic and common sense. This may include gathering relevant information, considering alternatives and drawing logical conclusions based on facts.

• Participates in pre-admission screenings and meetings, to contribute to the evaluation of potential residents, discusses transfers and discharges, staffing needs and clinical needs, etc.

• Working in conjunction with program administration and the Human Resources Department, actively participates in the applicant hiring process. Interviews and screens applicants to identify qualified candidates, appropriately explains job content and performance expectations to applicants and provides hiring recommendations.

• Projects a positive self-image of professionalism, appearance, confidentiality, courtesy, conduct, honesty, fairness, personal integrity, and a respect for the fundamental rights, dignity, and privacy of staff and Consumers.

• Performs other related duties as necessary dependent upon Program needs.

• Remains current with required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements.

• Maintains effective verbal and written communications with colleagues, Consumers, and their family members and/or guardians when applicable.

• Willingly and effectively cooperates with OTC, The Department of Human Services, The Division of Developmental Disabilities (DDD), and other licensing or state agency or local municipalities in any inspections and investigations, upon request.

• Maintains a safe and respectful environment, free of abuse, neglect, or exploitation; does not allow weapons, threats, bullying or intimidation. Reports any violations to the appropriate individuals as soon as possible.
• Schedule is Monday-Thursday 10:00am-6:00pm and Sunday 8:00am-4:00pm

Education & Experience:

• High School diploma or equivalent required with two-three years in the Human Services or related field.
• Prior management experience and a strong desire to work with individuals with developmental disabilities preferred.
• BA in a related field plus one year of related experience preferred.

Special Skills:

• Prior experience in managing operations and services to special populations in residential, educational, vocational, and community-based settings.
• Ability to effectively communicate both verbally and in written form required.
• Basic math skills required.
• Interpersonal skills, a strong desire to work with individuals with developmental disabilities required and the ability to implement crisis intervention techniques required.
• Effective time management, organization and prioritization skills required.
• Operative knowledge of MS Office Word and Excel spreadsheets preferred.
• Attainment of First Aid, Crisis Prevention and Intervention and Medication certification required.
• Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions.
• Minimum 20 years of age required

Necessary Special Requirements:

• Employee will be required to complete all clearances as necessary per regulatory requirements.

Required Knowledge, Skills and Abilities:

• Applied Learning - Demonstrates the ability to acquire knowledge and to learn new concepts and skills while working on the job. Accurately applies new skills and knowledge within a reasonable timeframe.

• Coaching- Explaining new information or skills to another individual for the purpose of improving that person’s performance. Patiently working with the individual to ensure that they understand and are competent at the skill or competency area.

• Professionalism – Adhering to high standards of courtesy, honesty, and responsibility in dealing with the people we serve, their families and guardians, peers, and all other team members. Demonstrating high standards of excellence when carrying out the organization’s mission, vision, and core values.

• Integrity - Acts in an honest and trustworthy manner based on personal responsibility because it's the right thing to do. Shows consistency among principles, values, and behaviors towards others.

• Leading Others - Setting clear expectations for performance and responsibility and ensuring that goals are met. Building trust and respect among followers. Serving as a role model for appropriate attitudes and behaviors. Diagnosing the needs and capabilities of associates and taking actions to maximize each person’s development.

• Judgments/Making Good Decisions- Effectively assesses and resolves problems that involve people, things, and processes that require general logic and common sense (this may include observing a situation or individual in order to gather relevant information and determine the appropriate course of action). Considers alternative courses of action when making decisions and taking actions that have a positive, beneficial impact on the Consumer, team, and the organization. Knows when to confer/defer to supervisory staff when needed.

• Sensitivity to Diversity - Respects individual/cultural/gender differences. Utilizes diversity to foster teamwork. Builds trust and morale

• Safety - Is aware of factors that affect safety and uses good judgment in all work situations that could potentially affect anyone’s safety. Takes action to report and/or correct safety hazards and anticipating potentially unsafe situations.

• Service Orientation - Maintains a strong commitment to Person Centered planning by providing outstanding service and putting the Consumer first. Makes realistic commitments and being honest about what can be delivered to Consumer, families, guardians, and other members of the interdisciplinary teams.

• Managing Resources - Establishing goals, identifying a purpose, and setting clear objectives to guide actions for self or others. Organizing or adjusting information, people, and materials to meet established goals and priorities. Instituting effective methods for keeping track of the status of the subtasks and the overall timeline of a project and for ensuring that project goals are met in a timely manner.

• Clinical or Technical Knowledge - Possessing relevant expertise or knowledge of a clinical or technical nature that requires specific training, experience, and/or education required to perform the essential functions of the position

• Communication - Presents ideas in a professional and friendly manner. Effectively communicates ideas or thoughts in an easy to understand manner. Uses appropriate grammar, vocabulary, and sentence structure.

• Positive Impact - Maintains a positive demeanor and effective work behavior even in the face of challenges, obstacles, and stressful or demanding situations.

• Full Time positions are eligible for medical, dental, vision benefits,
• Employee Assistance Program,
• Time off
• Company Holidays

OTC Services if an EEO and Drugfree Workplace

If you require an accommodation with any part of this application, please email HREmail@otcbc.org

Leads and manages overall activities of the assigned program site(s) on a 24 hour / 7 days a week basis. Implements Individual Service Plans (ISPs) and contributes to the behavioral/clinical management supports for the assigned Consumers. Coordinates the staffing and personnel functions of the program site(s). Responsible for maintaining a safe environment of care for Consumers, staff and visitors. Advocates for Consumers. Responsible for all medical care and financial oversight of the clients and programs.