Audiovisual Technical Support Specialist

Title: Audiovisual Technical Support Specialist

Department: Information Technology Services

Duration: 3 Months - End Date: May 17, 2026 (Possible Extension)

Employment Status: Non-Exempt, Part-Time, 29 hours per week

Job Summary

Reporting to the Director of User Experience, the Audiovisual Technical Support Specialist ensures the success of evening classes and academic events by providing immediate technical assistance to faculty and guest speakers. The Audiovisual Technical Support Specialist is responsible for troubleshooting classroom displays, audio systems, and integrated control interfaces in a “smart” classroom environment. Additionally, this role manages hybrid session connectivity and conducts nightly equipment sweeps to maintain campus operational readiness.

Job Duties

• 35% - Direct Faculty Support - Respond to high-priority classroom calls to resolve issues with projectors, displays, and audio systems. - (Essential)
• 35% - Event Setup - Prepare and strike AV equipment for guest lectures and special presentations (e.g., microphones, laptops). - (Essential)
• 10% - Technical Check-ups - Conduct nightly sweeps of classrooms to ensure cables are intact and systems are reset for the following day. - (Essential)
• 10% - Hybrid Connectivity - Assist users in launching and managing virtual (Zoom/Teams) sessions within hybrid classroom environments. - (Essential)
• 10% - Control System Management - Navigate and troubleshoot integrated interfaces (Extron touch panels) and switch inputs. - (Essential)

Minimum Qualifications

• High School Diploma or GED.
• Two years of relevant AV or IT support experience, including prior experience in higher education AV support or general event production.
• Foundational knowledge of audiovisual signal flow, including HDMI and USB-C connections.
• Understanding display settings and configurations on both Mac and Windows platforms.
• Familiarity with Extron control systems and the ability to navigate and troubleshoot integrated AV interfaces.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), Google drives/folders/forms, Adobe Acrobat, Web Editing, and social media applications or any combination of productivity programs applicable to position responsibilities.
• Demonstrated ability to be detail-oriented and thorough; skilled at anticipating and preventing potential problems and handling a wide variety of tasks with efficiency and accuracy.
• Strong commitment to a quality work product.
• Demonstrated ability to effectively communicate verbally, in writing and electronically.
• Effective interpersonal skills as evidenced in the ability to collaborate with a variety of constituencies.
• Demonstrated commitment to justice, equity, inclusion & diversity.
• Demonstrated skill in adapting to and performing work effectively in high-volume, high accountability, confidential environment with multiple and changing priorities.
• Effective organizational, logistical, time management and planning skills with the ability to manage and prioritize multiple tasks/projects simultaneously, prioritize and fulfill the functions of an office in a timely manner.
• Ability to self-motivate and work independently.
• Ability to provide effective leadership and training, and to work effectively and professionally across functions, disciplines, levels, and with diverse groups.

Preferred Qualifications

• Associate degree in Audiovisual Technology, Information Technology, Media Production, or related field.

EXPECTED HIRING RANGE: $22.60/hr-$28.00/hr