What are the responsibilities and job description for the Sr. Benefits Support Representative position at Occidental and Careers?
Oxy is an international energy company with assets primarily in the United States, the Middle East and North Africa. We are one of the largest oil and gas producers in the U.S., including a leading producer in the Permian and DJ basins, and offshore Gulf of Mexico. Our midstream and marketing segment provides flow assurance and maximizes the value of our oil and gas. Our chemical subsidiary OxyChem manufactures the building blocks for life-enhancing products. Our Oxy Low Carbon Ventures subsidiary is advancing leading-edge technologies and business solutions that economically grow our business while reducing emissions. We are committed to using our global leadership in carbon management to advance a lower-carbon world. Visit oxy.com for more information.
Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business.
Occidental strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment, and positively impacting communities where we do business.
Our greatest asset has been and will continue to be our people. We are looking for an experienced and motivated individual to fill the position of Sr. Benefits Support Representative within our Benefits Center based in Tulsa, OK .
Key Responsibilities:
- The Senior Benefits Representative serves as the initial point of contact for employees, retirees, HR representatives, and managers reaching out to the Benefits Center. This role requires the capability to manage confidential information with discretion and integrity.
- The Senior Benefits Representative is tasked with handling operations within the Benefits Center, resolving complex issues, and conducting data entry responsibilities in Oxy’s Workday system.
- Address inquiries received by phone or Workday Help cases by providing thorough and accurate guidance for topics covered by the Benefits Center, and proactively direct inquiries to the relevant department if inquiries extend beyond our services.
- Effectively manage and prioritize assignments to achieve timely completion and maintain a streamlined workflow.
- Demonstrate the ability to diffuse elevating conversations with callers by practicing active listening skills, accurately summarizing their questions and concerns, and applying proven de-escalation strategies—such as validating the caller’s feelings and clearly communicating next steps.
- Work collaboratively with team members and the team lead to address inquiries and develop ideas for process improvements.
- Conduct benefit research using on-line information and reference tools such as summary plan documents (SPDs), plan administration manuals and historical company documents.
- Able to critically think through health and welfare issues as they arise by being proactive in identifying call or Workday case trends and elevate to Supervisor timely to mitigate further issues.
- Accurately capture, track, and follow up on issues or inquiries received by all forms of contact (phone, email, fax, etc.) and adhere to established Service Level Standards (e.g., protocols, metrics).
- Performs other duties as assigned or requested
Required Qualifications:
- Minimum 4 years of benefit administration experience
- Proficiency in dealing with requestors in a professional manner by phone and email
- Strong written and verbal communication skills to document and resolve incoming calls and emails in a concise manner
- Experience with organization, time management and critical thinking skills
- Excellent attention to detail
- Ability to work independently and in a collaborative environment
- Strong PC skills and proficiency with using Microsoft Office Suite
Desired Qualifications:
- Experience with Workday
- 5 years of benefit administration experience
- Associate’s Degree/ Bachelor’s Degree in relevant field
Relocation will not be provided. This is not a remote position.
Recruitment Fraud
It has come to our attention various individuals and/or organizations are contacting people falsely pretending to recruit on behalf of Oxy. Please be aware that these recruiting scams and communications do not originate nor are they associated with our recruitment process. All Oxy job postings and offers will require a completed application through our company website.
Oxy does not charge a fee at any stage of the recruiting process. We will never:
• Ask you to pay for applications, interviews, meetings, processing, training or for any other fees
• Use recruiting or placement agencies that charge candidates an advance fee of any kind or
• Request personal information such as passport and bank account details at an early stage of our recruitment process.
We recommend against responding to unsolicited business propositions or offers from people you don't know. Do not disclose your personal or financial details. If you believe you have been the victim of a recruiting scam, please contact your local police department.
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.