What are the responsibilities and job description for the Service Operations Manager position at Occasions Caterers?
Occasions
Position Title: Service Operations Manager
Salary: $60,000 to $65,000
Other Forms of Compensation: 10% Incentive Bonus
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1512191.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
a vision for creating remarkable events
FOOD FIRST. INSPIRED BY INGREDIENTS. GREAT SERVICE.
About Our Company
Since 1986, Occasions Caterers has worked closely with our clients to create remarkable events. We have grown in size but maintain a boutique approach to full-service catering with a focus on custom menus, creative décor, expert planning and gracious service. We craft experiences through food, design and hospitality to reflect your unique style, taste and vision. With over thirty years of experience, we have an unmatched scope of knowledge, resources and relationships to produce events that exceed expectation and delight in every way. Occasions Caterers has a mission to have dedicated team members who support and work together to create exceptional catered experiences each and every day.
If you want to be a part of an exceptional team who values Excellence by setting the bar high, Integrity by living our values, Respect by valuing the contributions of every team member, Teamwork by supporting each other, and Innovation by keeping things exciting, please see our open position below.
Job Summary
The Service Operations Manager holds duties related to successful execution and coordination for on and off premise Company events. The position entails a need for excellent attention to detail and communication skills; ability to multi-task on a variety of projects simultaneously, accurate distribution of pertinent information both internally to all departments as well as to clients and related vendors. You will be expected to have excellent client skills in presentation and marketing ability.
Key Responsibilities:
Both full-time and part-time positions offer the following benefits to associates:
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Occasions.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Position Title: Service Operations Manager
Salary: $60,000 to $65,000
Other Forms of Compensation: 10% Incentive Bonus
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1512191.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
a vision for creating remarkable events
FOOD FIRST. INSPIRED BY INGREDIENTS. GREAT SERVICE.
About Our Company
Since 1986, Occasions Caterers has worked closely with our clients to create remarkable events. We have grown in size but maintain a boutique approach to full-service catering with a focus on custom menus, creative décor, expert planning and gracious service. We craft experiences through food, design and hospitality to reflect your unique style, taste and vision. With over thirty years of experience, we have an unmatched scope of knowledge, resources and relationships to produce events that exceed expectation and delight in every way. Occasions Caterers has a mission to have dedicated team members who support and work together to create exceptional catered experiences each and every day.
If you want to be a part of an exceptional team who values Excellence by setting the bar high, Integrity by living our values, Respect by valuing the contributions of every team member, Teamwork by supporting each other, and Innovation by keeping things exciting, please see our open position below.
Job Summary
The Service Operations Manager holds duties related to successful execution and coordination for on and off premise Company events. The position entails a need for excellent attention to detail and communication skills; ability to multi-task on a variety of projects simultaneously, accurate distribution of pertinent information both internally to all departments as well as to clients and related vendors. You will be expected to have excellent client skills in presentation and marketing ability.
Key Responsibilities:
- Consults clients as to scope, expectations, setting, menu, collateral entertainment to have a successful and appropriate event within the client’s budget
- Plans menus in consultation with the clients and chefs
- Negotiates individual vendor contracts
- Delegates to, and ensure that, the Event Manager coordinates and executes the event within the parameters established by the Catering Event Manager
- Recruits, interviews, selects, and trains permanent and casual staff
- Organizes, leads and motivates the catering team
- Plans staff and event schedules
- Maintains and develops accurate financial and administrative records
- Serves as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan events
- Assesses contract requirements and ensure satisfaction with the services delivered
- Performs final review and assessment of catering events to determine if they meet performance and quality standards
- Resolves customer concerns and ensures timely customer payment
- Operationally savvy industry professional with demonstrated leadership in managing people, events and the overall guest experience
- Strong organization, time management and team motivation skills are essential for success in this role
- Ability to work independently with little direct supervision
- Ability to communicate effectively (verbal and written) with clients, senior management, and WPC support staff
- Ability to respond effectively to continuously changing demands
- Demonstrated experience in budgeting, P&L, labor and sales forecasting and reporting
- Effective use of discretion to problem solve in a fast-paced environment
- Excellent negotiating skills
- Ability to establish credibility with senior culinary professionals
- Human Resource experience including hiring, training, mentoring and development
- 3-5 years’ experience in a hospitality management environment (preferably in an off-premise catering environment)
- The ability to manage in an environment with focus on client service, entrepreneurship and building and growing a strong business
Both full-time and part-time positions offer the following benefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Occasions.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Salary : $60,000 - $65,000