What are the responsibilities and job description for the Patient Advocate I (Scheduler) position at OCC - Advanced Orthopedic & Sports Medicine Specialists?
Description
ESSENTIAL FUNCTIONS:
$21.00 per hour
ESSENTIAL FUNCTIONS:
- Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments.
- Supports health insurance management functions by collecting patient insurance information during chart building.
- Complete all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing patient of referral requirements.
- Answers general information questions regarding appointments, and services.
- Maintains consistent and productive communication with necessary departments.
- Abide by all patient privacy and HIPAA expectations.
- Other administrative support and tracking duties as assigned.
- Performs data entry functions, including patient demographic information and patient updates in a medical records system an established EMR system.
- Actively works on patient work queues to ensure efficient and effective patient flow.
- Knowledge of medical office procedures and terminology
- Proficient with phone system capabilities and Microsoft Office 365 products
- Previous experience working with an EMR system
- Knowledge of HIPAA regulations
- Patient centered outlook and willingness to problem solve
- Highly detail oriented with excellent follow through to see tasks to resolution
- Strong and clear written and verbal communication skills
- Possesses a high degree of self-motivation and produces high quality work with minimal supervision
- Medical, Dental and Vision Insurance
- Generous PTO package and paid holidays
- Company-paid life insurance and long term disability insurance
- Ability to purchase accident insurance, short and long-term disability insurance.
- Opportunities for internal training and development
- Retirement Plan eligibility after one month of service with eligibility in company profit sharing
- Most positions offer Monday – Friday work schedules
- Typical business office environment
- Possibility of local travel
- Constant viewing of computer monitor, mousing and typing
- Frequent standing, walking and sitting
- Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
- Occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
- Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job.
$21.00 per hour
Salary : $21