Jr Enterprise Account Associate

The Junior Enterprise Account Executive supports the EAM in the day-to-day management of global strategic accounts within the Life Sciences division at OCASA. This role is designed for an early-career professional seeking to develop strong commercial, operational, and client-facing skills while working closely with strategic customers. The position plays a critical role in ensuring agility, responsiveness, and coordination across internal teams, while maintaining close, in-person relationships with key client stakeholders.

Responsibilities

Client Support & Relationship Management

• Act as day-to-day commercial support for assigned strategic accounts, ensuring timely and proactive responses to client requests.
• Serve as a first line of commercial contact when required, escalating matters appropriately while maintaining client confidence.
• Conduct regular on-site visits to client locations to strengthen relationships and better understand operational and business needs.
• Map client organizations, identify key stakeholders, influencers, and decision-makers, and maintain updated client org charts.

Account Management & Business Planning

• Support the EAM in the preparation, execution, and ongoing maintenance of Account Business Plans.
• Assist in identifying growth opportunities, service enhancements, and potential new projects within existing accounts.
• Develop a solid understanding of client decision-making processes and propose commercial actions tailored to different stakeholders.

Business Reviews & Reporting

• Coordinate and prepare information for QBRs, MBRs, and operational follow-up meetings.
• Collect inputs from internal teams and build slide decks and performance presentations.
• Update and maintain commercial and operational dashboards related to account performance, volumes, and KPIs.
• Build and monitor customers’ pipelines and track them timely and consistently within the CRM tool (as Salesforce). Ensure activities are timely and accurately reported.

Commercial Coordination & Opportunity Management

• Manage internal follow-up of quotations, new business requests and project implementations.
• Coordinate cross-functional teams (Operations, Pricing, Quality, Legal, IT, Finance, Sales Support) to ensure accurate and timely responses.
• Track open actions, incidents, and service issues, ensuring proper resolution and communication to the client.

Internal Alignment & Issue Resolution

• Act as a liaison between the client and internal teams to ensure alignment and service continuity.
• Follow up on incidents, corrective actions, and improvement initiatives with the relevant departments.
• Support continuous improvement initiatives driven by client feedback and operational insights.

 Required Skills & Competencies

• Strong client-oriented mindset with a proactive and solution-driven approach.
• Organizational skills with the ability to manage multiple tasks, projects, and quotations simultaneously.
• Clear and professional communication skills, both written and verbal.
• Ability to build relationships with both internal teams and external client stakeholders.
• Analytical mindset with interest in understanding business performance, KPIs, and financial drivers.
• Interest in consultative selling and long-term account development.
• Comfortable with frequent in-person interactions and on-site client engagement.

Preferred Qualifications

• Bachelor’s degree in business, Supply Chain, Logistics, Life Sciences, or a related field.
• Early career experience (1–3 years) in account management, customer service, operations, consulting, or commercial support roles.
• Exposure to logistics, pharmaceutical, CRO, or life sciences environments is a plus.