Surgical Care Coordinator

Description

Job Summary:
The Surgical Care Coordinator is responsible for counseling surgical patients prior to their pre-operative appointment. This role ensures the smooth financial and clinical process with proactive patient communication pre-operatively.  The Coordinator will work closely with patients, surgeons, and clinical teams to ensure all aspects of surgical scheduling, insurance, and payment processes are effectively managed.

Key Responsibilities:

1. Patient Coordination:
   1. Schedule preoperative, postoperative, co-management, and surgery appointments.
   2. Reschedule surgical-related appointments as needed to accommodate both patient and surgeon availability.
2. Insurance and Eligibility:
   1. Verify insurance coverage for all surgical procedures, including co-management services.
   2. Prepare detailed estimates of fees based on insurance verification and procedure costs.
   3. Follow up on surgical authorizations, ensuring approvals are obtained before the scheduled surgery.
3. Payment Collection:
   1. Collect payment from patients after pre-operative appointments
   2. Ensure full surgical payments are collected prior to surgery.
4. Documentation and Consents:
   1. Collect all required signature consents for surgical procedures, ensuring they are completed and filed appropriately.
   2. Maintain accurate and complete patient records regarding surgical consent and other documentation.

1. Patient Education:
   • Educate patients about available cataract packages and lens options.
   • Provide patients with education materials prior to pre-operative appointment.

1. Customer Service & Patient Experience:
   • Provide exceptional customer service, fostering a welcoming and supportive environment.
   • Engage with patients in a vibrant and positive manner, ensuring the patients feel valued and understood throughout their surgical care journey.

Qualifications:

• High school diploma or equivalent (required); associate's or bachelor's degree in a healthcare-related field (preferred).
• Experience in medical office administration, surgery scheduling, or patient care coordination (required).
• Knowledge of insurance verification and authorization processes (required).
• Proficiency in healthcare billing and charge posting systems (preferred).
• Strong organizational and communication skills, with the ability to manage multiple tasks and deadlines.
• Detail-oriented, with excellent customer service skills.
• Ability to work collaboratively with clinical teams and patients.

Working Conditions:

• Office environment with potential exposure to clinical settings.
• Full-time, Monday to Friday

Willing to travel to multiple locations

Qualifications