Medical Assistant Front Office

OC WellCare MD PC

Job Description: Medical Assistant

Position Title

Medical Assistant / Front Office

Reports To

Practice Manager or Physician

Position Summary

A Medical Assistant plays a vital role in supporting the daily operations of a small medical

practice. This position is responsible for both administrative and clinical tasks, ensuring

the smooth workflow of the office and contributing to the delivery of high-quality patient

care. The Medical Assistant works closely with healthcare providers, patients, and other

staff members, serving as the link between patients and the medical team.

Key Responsibilities

• Patient Interaction: Greet patients warmly, assist with check-in and check-out

procedures, and provide excellent customer service throughout the patient’s visit.

• Clinical Support: Prepare patients for examinations, record vital signs, and

document patient histories. Assist healthcare providers during examinations and

minor procedures as needed.

• Administrative Duties: Schedule appointments, answer phone calls, manage

patient records, process insurance forms, and handle billing inquiries.

• Medical Documentation: Accurately record patient information in paper or

electronic health record (EHR) systems, ensuring confidentiality and compliance

with privacy regulations (HIPAA).

• Room Preparation: Prepare exam rooms before each patient visit, ensuring

cleanliness and adequate stock of medical supplies.• Specimen Collection: Collect and prepare laboratory specimens such as blood, urine, or throat swabs for analysis, and perform basic laboratory tests on-site when

required.

• Patient Education: Educate patients on physician instructions. Provide basic health

information and answer routine questions.

• Inventory Management: Monitor and order medical and office supplies to maintain

adequate inventory and avoid disruptions in patient care.

• Compliance: Adhere strictly to safety protocols, infection control policies, and

regulatory standards.

• Team Collaboration: Work collaboratively with physicians and other staff,

contributing to a positive and professional office environment.

• Other Duties: Perform additional tasks as assigned by healthcare providers or the

practice manager to support patient care and office efficiency.

Required Qualifications

• High school diploma or equivalent required; completion of an accredited Medical

Assistant training program is strongly preferred.

• Current certification as a Medical Assistant (CMA, RMA, or equivalent) is desirable.

• Basic life support (BLS) certification preferred.

• Previous experience in a medical or clinical setting is an asset, particularly in a

small practice environment.

• Familiarity with electronic health records (EHR) and medical software systems.

• Excellent verbal and written communication skills.

• Strong organizational and time management abilities.

• Ability to work independently and as part of a small, close-knit team.

• Compassion, empathy, and a patient-centered approach to care.

• Attention to detail and a commitment to accuracy in all tasks.

Preferred Skills and Competencies

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer

navigation.

• Ability to manage multiple tasks in a fast-paced environment.

• Problem-solving and critical thinking abilities.

• Professional demeanor and the ability to maintain confidentiality.

• Flexible and adaptable to changing priorities and needs within the practice.• Knowledge of medical terminology and basic clinical procedures.

Working Conditions

• Work is generally performed in a clinical office environment with direct patient

contact.

• Exposure to infectious materials, hazardous chemicals, and bodily fluids may

occur; personal protective equipment (PPE) is provided when needed.

• Work hours are typically standard business hours, Monday through Friday, from 8:45

to 4:45.

• Requires standing, walking, bending, and lifting or moving supplies and equipment

up to 25 pounds.

Physical Requirements

• Ability to stand and walk for extended periods.

• Manual dexterity to operate medical instruments and office equipment.

• Visual and auditory acuity sufficient to take vital signs, administer tests, and

communicate with patients and staff.

• Occasional lifting, reaching, and carrying of medical supplies and equipment.

Benefits

• Salary Range: Starting at $24.00 an hour or more depending upon experience

• Health Insurance available with premiums partially paid by Employer

• Ability to participate in a 401k Plan

Opportunities for Growth

• Ongoing training and professional development opportunities may be available.

• Exposure to a variety of clinical procedures and patient populations, enhancing

skills and experience.

Core Values and Expectations

• Commitment to providing compassionate, high-quality care to every patient.

• Dedication to fostering a respectful, inclusive, and supportive work environment.• Adherence to ethical standards and compliance with all regulatory requirements.

Equal Opportunity Statement

Our practice is an equal opportunity employer and is committed to creating a diverse and

inclusive work environment. All qualified applicants will receive consideration for

employment without regard to race, color, religion, national origin, gender, sexual

orientation, gender identity, disability, or any other protected status.

Application Process

Interested candidates are invited to submit a resume and cover letter detailing their

relevant experience, qualifications, and interest in joining our team. Selected applicants

will be contacted for an interview.

If you are organized, friendly, and eager to make a difference in a small medical practice,

we encourage you to apply and become a valued member of our healthcare team.