What are the responsibilities and job description for the Service Coordinator position at OC Tint Shop?
About UsOC Tint Shop is a premier provider of high-quality automotive, residential, and commercial window tinting services in Irvine and Mission Viejo. With a strong commitment to customer satisfaction, we take pride in delivering top-tier craftsmanship and cutting-edge tinting solutions. Join our team and be part of a fast-growing, local company with a passion for excellence.Position SummaryWe’re looking for a highly organized Service Coordinator to keep daily operations running smoothly. This role supports our Home and Office operations by assisting to the estimator, managing customer communication, and coordinating technician schedules. This is not a receptionist position — you will actively manage our Home & Office workflow, resolve scheduling conflicts, and keep jobs moving. If you enjoy organizing daily operations, prioritizing tasks, and being the hub of communication, you’ll excel in this role!Key ResponsibilitiesCreate technician schedules each day to keep operations running smoothlyCoordinate with the estimator to prepare materials for upcoming jobsCommunicate with customers via phone, text, and emailConfirm appointments and manage changesHandle customer inquiries and set proper expectationsKeep accurate and updated job recordsFollow up with customers after service when neededRequired Skills & AttributesHigh-level organization and attention to detailAbility to manage multiple priorities simultaneouslyClear communication and composure under pressureSound judgment and practical decision‐making skillsQuick learning of new computer systemsExperience in scheduling, dispatching, or service‐based operations is a plusWhat Success Looks LikeTechnician schedules are managed and non-conflictingAll materials are ordered and prepared prior to each jobCustomer communication is proactive, consistent, and sets proper expectationsThe day stays organized even when schedules changeEducation & ExperienceHigh School Diploma or GED required2 years in a similar roleProfessional communication skillsBasic computer proficiency (CRM, scheduling software, email)ScheduleIn-person at our Corporate Office in Irvine, CAMonday–Friday, 8:00am–4:30pmBenefitsHealth, dental, and vision insurance401(k) planOpportunity to grow with the companyAnticipated hourly compensation: $25.00-$30.00, based on experienceHow to ApplyPlease send your resume and a brief note describing a time you had to manage multiple priorities at once.
Salary : $25 - $30