Warehouse Administrative Assistant

Job description

· Plan and execute customer service activities which support client’s Wholesale business

· Utilize routing guide and online portal to book shipment pick-up

· Communicate with transportation companies to ensure that collections occur as scheduled

· Update client if their customer delays collecting a shipment

· Responsible for creating and printing labels for products

· Use the appropriate process and procedures in regard to shipment loss/damage investigations and write up of final report

· Keep track and input any invoices in system

Essential Job Duties include but not limited to:

• Support daily customer service functions including: Updating clients on the status of all orders, satisfying external shipping requirements and ensuring all queries are answered timely.
• Ensuring accuracy of shipments and supporting documentation and verifying that correct information is entered into WMS
• Scheduling of outbound transportation
• Ensuring inventory transactions are accurately logged into WMS and supporting cycle counts and reconciliation activities. Accurate data entry processing for WMS
• Make adjustments for changing priorities caused by rush orders, product availability, shipping delays
• · Recommending measures to improve quality of service, increasing efficiency of department and work crew and equipment performance
• Support the development of departmental work instructions for all tasks
• Interpreting company policies to workers and enforcing safety regulations
• Support leadership to accomplish goals and arrange a process to complete and communicate goal information to warehouse staff
• Perform any other duties assigned by business management

Job Qualifications and Skills

• Preferred skills and qualifications.
• High school diploma, GED certificate, or evidence of similar skills
• Must have 2-3 years retail compliance & routing experience
• Experience using a Warehouse Management Systems (WMS) is preferred and 3PL Central knowledge is desired
• Bi-lingual is desired, but not mandatory
• Strong customer service skills
• Ability to think and respond quickly and adjust schedules and operating plans in response to unforeseen needs
• Excellent organizational skills and attention to detail
• Proficiency in MSWord, Excel, Outlook
• Ability to work well in flexible, dynamic and fast paced E-commerce/Retail warehouse
• Proactive and self-starting team player
• Punctuality and reliability – Hours are 8:30am – 5:00pm Monday-Friday
• Move around the warehouse facility to process inventory counts
• Repeated twisting at the torso while lifting and pulling inventory from shelves