Team Member Relations Manager

A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title

Team Member Relations Manager

Pay Details

The annual base salary range for this position in California is $110,000 to $130,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

We are seeking a dynamic and experienced Team Member Relations Manager to lead and manage employee relations at OCSE. This role is crucial in fostering a positive work environment, ensuring compliance with labor laws, facilitating conflict resolution, and promoting a culture that aligns with our core values. The ideal candidate will have a strong background in employee relations and HR compliance in fast-paced, customer-centric industries.

Responsibilities

Employee Relations & Conflict Resolution

• Lead complex and sensitive employee relations investigations, ensuring fairness, consistency, and legal compliance
• Provide guidance and support to managers and team members on conflict resolution, discipline, performance issues, and policy interpretation
• Coach leaders on proactive employee engagement and team development practices
• Partner with legal counsel when necessary to mitigate organizational risk
  
  

Policy & Compliance

• Develop, revise, and implement HR policies and procedures that reflect best practices and comply with federal, state, and local laws
• Ensure consistent application of company policies across locations and departments
• Conduct training sessions for managers and employees on topics such as harassment prevention, workplace conduct, and performance management
  
  

Strategy & Culture

• Collaborate with HR leadership to align employee relations initiatives with business goals and cultural values
• Analyze trends in employee relations data and recommend proactive solutions
• Serve as a subject matter expert and thought partner for continuous improvement in employee satisfaction and retention strategies
  
  

Investigations & Documentation

• Lead prompt, thorough, and confidential investigations into complaints and concerns
• Maintain accurate documentation and tracking of all ER issues using internal systems
• Develop reports and present insights and risk assessments to HR and executive leadership
  
  

Qualifications

• Bachelor’s degree in Human Resources, Business, or comparable experience
• 5-7 years of progressive employee relations experience
• Strong knowledge of labor laws, employment regulations, and HR best practices in California
• Demonstrated experience handling high-volume or high-complexity ER issues in hospitality, retail, restaurant, or sports organizations
• Exceptional interpersonal, coaching, and conflict-resolution skills
• Training and facilitation experience
• Ability to travel to field locations or venues as needed
  
  

Preferred Experience

• HR certifications (PHR, SPHR, SHRM-CP/SHRM-SCP)
• Experience working in unionized environments
• Spanish speaking
  
  

Knowledge, Skills, And Experience

Education - Bachelor's Degree

Experience Required - 5 Year

This position is on-site.

Company

OC Sports & Entertainment, LLC

Our Commitment

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of OCVIBE!