What are the responsibilities and job description for the Guest Services Representative position at OC Fair & Event Center?
Position Title: Guest Services Representative
Rate of Pay: $17.75 per hour
Position Purpose:
Provides customer service to guests of the OC Fair, including fair patrons, VIP guests and/or Board Members. This is a seasonal temporary position not to exceed 122 days.
Essential Functions:
- Provides customer service to guests, including fair patrons, fair neighbors, VIP guests and/or Board Members.
- Handles customer complaints, comments, and suggestions from guests, and escalates more complex issues to Guest Services Leads and/or Supervisors.
- Provides guests with information regarding events, including the annual OC Fair.
- Some positions will serve as Receptionists and handle incoming phone inquiries from guests as well as assist walk-in visitors.
- Some positions will serve as a Neighborhood Ambassador which will include monitoring local neighborhood activity, removal of any waste and debris left behind by fair patrons, respond to and document neighbor requests.
- Directs guests as requested to specific locations throughout the property.
- Ensures that guests leave the property with a positive experience.
- Assists with special needs requests.
- May be asked to assist with hospitality duties during special events.
This document in no way implies that these are the only duties to be performed by the employee occupying this position.
Qualifications:
- Must be at least 18 years of age.
- Demonstrated excellent customer service skills a must.
- Previous experience in a customer service position, preferably working with the public or VIPs required.
- Ability to remain calm and helpful during stressful situations is essential.
- Must be available to work all 23 days of the annual OC Fair.
- Ability to work outside the normal business day/week as demanded by events and programs.
Preferences:
- Knowledge of the layout and facilities of the OC Fair & Event Center highly preferred.
- Bilingual English/Spanish skills strongly desired.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is frequently required to walk, and must constantly use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to stand and walk for extended periods of time.
Work Environment:
Will work in a fast-paced environment in both indoor and outdoor locations during all types of weather. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderately loud, but louder noise levels may be experienced while working in outdoor locations or in exhibit buildings.
Job Description Acknowledgement:
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Will be required to perform other duties as directed, requested or assigned.Salary : $18