What are the responsibilities and job description for the SERVICE BOOKER position at OBRIEN AUTO GROUP?
Toyota of Kirkland, a dealership part of the O'Brien Auto Group, is looking to hire a Full-Time Service Booker. We are seeking a candidate who is friendly, articulate, enthusiastic and a self-motivated team player who demonstrates outstanding communication skills, maintains a positive attitude and provides an excellent work ethic in all responsibilities.
This position pays $20 per hour. All employees subject to eligibility requirements, we offer the following benefits:
- Paid holidays pursuant to the annual holiday calendar (typically five holidays)
- Vacation – based on hire date and paid based on position.
- Medical/Dental/Vision/RX
- Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending
- 401(k) plus company match
Job Summary:
The Service Booker supports the service department by coordinating repair orders and ensuring efficient workflow throughout the service drive. This role helps maintain productivity, accuracy, and timely vehicle repairs while delivering excellent customer service.
Key Responsibilities:
- Monitor the status of vehicles in the service department and update repair progress as needed
- Communicate with service advisors regarding job status, delays, and completion times
- Prepare, organize, and track repair orders and related documentation
- Help ensure parts availability and coordinate with the parts department when necessary
- Maintain accurate records in the dealership management system (DMS)
- Support workflow efficiency to maximize technician productivity and minimize vehicle downtime
- Follow dealership policies, safety procedures, and quality standards
- Perform other duties as assigned by management.
- Regular attendance and timeliness is essential.
- Work in cooperative, positive & professional manner with all personnel in the company.
- Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
- Must conform to company policy regarding non-discrimination and harassment.
Qualifications & Skills:
- Previous experience in an automotive dealership or service department preferred
- Strong organizational and multitasking skills
- Ability to work in a fast-paced environment
- Basic knowledge of automotive service operations is a plus
- Proficiency with computers and dealership management systems
- Strong communication and teamwork skills
- Attention to detail and time management abilities
Work Environment:
- Automotive service department
- Requires standing, walking, and occasional lifting
- Interaction with technicians, service advisors, and management
Why Join Us:
- Supportive team environment
- Opportunities for growth within the service department
- Competitive pay and benefits (as applicable)
Equipment/Machines/Tools Typically Used: phone, switchboard, computer, adding machine, copier, calculator, stapler, fax machine, postage machine, pencils/pens, letter opener, scissors, and rulers.
Physical Demands: Frequent twisting and/or turning of trunk, reaching, and handling of objects, intermittent standing, walking and sitting, infrequent stooping, knelling, crouching, and lifting of 10lbs or less.
Employment offers are contingent upon successful completion of a comprehensive background screening.
Toyota of Kirkland is an equal opportunity employer and a drug-free workplace.
Salary : $20