What are the responsibilities and job description for the SERVICE ADVISOR position at OBRIEN AUTO GROUP?
Volvo Cars Tacoma, a dealership part of the O'Brien Auto Group, is currently hiring for a Service Advisor position. The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities. We are looking for a team player who has customer service experience or a sales background.
This position is on a rotating schedule.
This position has a base salary of $1,400 (based off hours clocked) plus personal commission or state Min Wage, whichever is greater, with a sales percentages starting at 5.5%.
Subject to eligibility requirements, we offer the following benefits:
- Bonuses
- Vacation – based on hire date and paid based on position.
- Medical/Dental/Vision/RX
- Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
- 401(k) plus company match
- Enjoy more flexibility with a 4/10 work schedule
Responsibilities Include, But Are Not Limited To:
- Greet customers when they arrive and escort them when they leave.
- Advise customers about warranty protections and potential cost savings.
- Answer questions about service outcome
- Consult with mechanics about necessary repairs and possible alternatives to expensive work.
- Provide customers with necessary problem/solution information.
- Manage and oversee the service center's workflow and scheduling.
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.
- Attend regular weekly morning meetings.
Preferred Qualifications:
- Previous retail sales or customer service experience preferred but not required.
- Computer experience.
- A charismatic and relatable personality.
- Ability to communicate suitably through email, phone, or in person.
- A desire and drive to be successful with a positive attitude.
- Qualified candidates will have a valid driver's license, clean driving record, and the ability to pass a background check.
Equipment/Machines/Tools Typically Used: Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, rulers, measuring tools, and hand tools.
Chemicals: Numerous chemicals are used/handled on a limited basis. Employees will be trained by their supervisor on the safe handling/use of these substances. Employee will follow all safety directives at all times.
Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching; lifting of 20lbs or less on a frequent basis and carrying of 10lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing and crawling.
Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.
Volvo Cars Tacoma is an equal opportunity employer and a drug-free workplace.
Salary : $1,400