Senior Customer Success Manager

About Us

Obligo builds trust between landlords and renters using financial technology, eliminating the burden of security deposits. Property owners and managers use Obligo to streamline their operations, defend themselves from fraud, and make their listings more appealing to renters.

About The Position

We are seeking an experienced Senior Customer Success Manager to build and manage successful partnerships with property management companies nationwide. Reporting to the VP of Revenue & Operations, you will be responsible for driving customer outcomes, retention, and growth within a strategic portfolio of accounts.

In this role, you will own relationships with key and enterprise customers, ensuring they derive maximum value from Obligo. You will act as a strategic advisor, a product expert, and the primary point of contact throughout onboarding, adoption, renewal, and expansion.

As a data-driven and customer-obsessed leader (without direct people management responsibility), you will proactively identify risks and growth opportunities, influence cross-functional initiatives, and serve as the voice of the customer internally.

Responsibilities

• Own the success of key and enterprise accounts within assigned property management systems (PMS), including performance, relationships, retention, and expansion.
• Manage a strategic portfolio of customer accounts, building strong executive-level relationships and driving measurable customer outcomes.
• Lead onboarding for new accounts within assigned channels, ensuring smooth implementation, adoption, and time-to-value.
• Partner closely with Sales to ensure seamless customer handoffs and ongoing alignment through regular pipeline and account reviews.
• Monitor customer health, usage, and adoption through dashboards and reporting to identify trends, risks, and growth opportunities.
• Proactively drive renewals and expansion opportunities by identifying upsell, cross-sell, and product adoption opportunities.
• Track product flavors and version rollouts within assigned channels to ensure customers are enabled on the appropriate configurations.
• Act as the internal voice of the customer, sharing insights and feedback with Product, R&D, Data, Sales, and Marketing.
• Collaborate cross-functionally to resolve complex customer challenges and influence product enhancements.
• Contribute to customer success stories, case studies, referrals, and advocacy initiatives.
  
  

Skills And Qualifications

• 5 years of experience in a client-facing role at a B2B SaaS company.
• Proven experience owning customer relationships across onboarding, renewal, and expansion.
• Experience managing enterprise or strategic accounts.
• Experience working with complex SaaS platforms.
• Prior experience in property technology (proptech) or property management is a strong plus.
• Bachelor's degree in business, marketing, engineering, or a related field preferred.
• Strong relationship-building, executive communication, and organizational skills.
• Ability to understand customer tech stacks and work comfortably with CRM and data tools.
• Comfort working with data and building or modifying reports in HubSpot; Tableau or Sigma is a plus.
• Highly proactive, ownership-driven mindset with the ability to operate independently in a fast-paced environment.
  
  

Location

Ability to work out of our New York City office.

Benefits and Perks

• Competitive base salary and bonus structure
• Stock options
• Multiple Health, Dental, and Vision plans that begin on day one
• Remote office expense reimbursement
• Generous PTO and holiday schedule
• Commuter benefits
• Life insurance
• Quarterly team kickoffs and other team outings
• Amazing offices in NYC and Tel Aviv
• A chance to work with incredible teammates that are super bright, creative, talented, and passionate
  
  

Salary Range: $135,000 – $150,000