Senior Research Program Manager, Survey Operations

Contract Duration: 6 months

Employment Type: Full-time Contract

About The Role

We are seeking an experienced Senior Research Program Manager, Survey Operations to join our Quantitative Research team on a six-month contract.

In this role, you will design and build the operational model, infrastructure, and governance needed to enable researchers across the organization to conduct survey research independently and responsibly. The initial focus will be on launching a pilot program for experienced Product Researchers.

Working closely with Research Operations, Quantitative Research, UX Research, and cross-functional partners, you will establish the tools, processes, standards, and guidance needed to ensure survey research remains high-quality, compliant, and respectful of customer time as access expands.

Your expertise in end-to-end survey research and operational management will be essential in defining research standards, developing practical playbooks, and implementing the checks and controls that enable researchers to launch studies with confidence.

About The Team

The Research team supports product, marketing, and business decision-making through multi-method research, helping the organization better understand and connect with its customers.

The Quantitative Research team leads key tracking programs, cross-marketplace research, and attitudinal measurement standards. The team is evolving toward a more collaborative model in which survey research becomes a shared capability across Quantitative, Market, and UX Research.

This role will play a key part in building the operational foundation, governance, and resources needed to support that transition.

Key Responsibilities

• Build survey operations infrastructure: Partner with Research Operations to establish survey tooling configurations, account structures, permissions, naming conventions, and access request workflows.
• Develop a centralized survey registry: Design and implement a portfolio registry that tracks planned, active, and completed studies and integrates with pre-launch review processes.
• Establish sample and customer-contact governance: Operationalize sample availability rules, suppression workflows, contact frequency limits, protected programs, and coordination processes for overlapping studies.
• Define privacy and data governance standards: Collaborate with Legal and Privacy teams to establish baseline requirements for personally identifiable information (PII), consent language, data storage, retention, and escalation for additional review.
• Create research playbooks and onboarding: Develop practical documentation covering survey programming, quality assurance, launch procedures, monitoring, incident management, escalation pathways, and mandatory research standards.
• Support researcher qualification and enablement: Work with Quantitative and UX Research teams to translate researcher qualification criteria into practical assessment materials, including applied exercises, scoring rubrics, and debrief guides.
• Establish governance and escalation frameworks: Define which situations require mandatory escalation, such as customer contact, privacy concerns, protected programs, and launch issues, versus those that warrant optional methodological consultation.
• Evaluate and scale the pilot program: Support pilot measurement and evaluation, identify opportunities for improvement, and develop recommendations for broader implementation, including reusable templates, question banks, and other shared resources.
• Drive continuous improvement: Identify opportunities to streamline workflows, strengthen operational controls, and improve the overall efficiency and accessibility of survey research.
  
  

Responsibilities may evolve over the course of the engagement based on business needs and program priorities.

Required Qualifications

• 5 years of relevant experience spanning both primary survey research and survey operations management.
• End-to-end survey research expertise, including questionnaire design, sampling, weighting, survey programming, analysis, and reporting, with the ability to translate technical expertise into clear standards and guidance for other researchers.
  
  

This is a remote, work from home position. This role is to be filled outside the states of California and Colorado.

For Talution Group's benefits, please go to https://www.talution.com/consultant-info.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Talution Group, a member of the Objective Partners family of specialized talent solution providers, uses AI-assisted tools, including Alex by Apriora, to support our recruiting process. These tools may review application materials and analyze interview responses to provide insights about a candidate's experience and qualifications. AI output informs our recruiters; decisions about whether to advance or present a candidate are made by people. Learn more about our use of AI, including how to request an accommodation: https://www.talution.com/ai-in-our-hiring-process.